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      Bechtle Helpcenter

      Bechtle Help Centre.

      What do I need to be aware of before accepting delivery?

      Only accept deliveries in perfect condition.
      Before signing for a delivery, it is important that you check the packages and/or pallets for dents, tears, damp patches, etc. and note any damage on the delivery receipt or hand scanner (e.g. packaging damaged).
      If in doubt, refuse to accept the parcel.

      Find answers by topics.
      General

      What type of content does our platform offer and who can shop at Bechtle.

      Orders

      Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

      Shipping and delivery

      Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.

      Products

      Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.

      Payment

      Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

      My account

      All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

      Shopping basket

      All the functions your shopping basket offers explained.

      Returns and refunds

      Need to return a product? Find out how here.

      Contact

      All the ways to get in touch with us for personal advice and things to know about our online advice service.