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Warranty extension and upgrade.
Bechtle offers a tailored service with warranty extensions and upgrades that go beyond standard manufacturer warranties.
This offer is based on an individual combination of service hours and features enabling us to design the service based on best practices and ITIL in such a way to optimally support your business processes.
Services are provisioned within defined service levels (SLA)—also with the help of the manufacturer’s warranty, individual service packs or service contracts if required—by Bechtle companies and partners.
If your system goes down, individually defined response and restore times ensure that your hardware will be up and running within an agreed time frame.
The majority of all issues are covered by Bechtle’s standard service packs.
Modular lifecycle services.
Within the framework of individual service concepts, Bechtle offers a selection of modular lifecycle services for workplace devices.
With our customer-specific teams at the Bechtle sites and trained on-site technicians, we keep downtime to a minimum and reduce your employees’ workload.
Inventory and warehousing.
Within the scope of asset management, we collect device data, label devices and ensure they are correctly stored.
Hardware configuration and installation.
The installation and modification of hardware components, as well as installation of software according to the customer’s specifications.
Rollout and commissioning.
The distribution or exchange of end devices in accordance with a defined rollout plan plus their installation by an experienced technician. Commissioning is rounded off with users receiving individual training.
IMAC services.
An IT environment can operate efficiently only when all processes such as installing and configuring software, moving hardware systems to new locations, or adding or changing software and hardware are perfectly managed and coordinated. Processes like these, which are aligned with ITIL, are known as IMAC services.
Maintenance and repair.
Repair of defective end devices within the manufacturer’s warranty or based on individually agrees Bechtle service packs. The service is provisioned by certified technicians.
End-of-life management.
To ensure data security, Bechtle offers BSI-certified data wiping either through the use of software or the mechanical destruction of storage media. Devices which are still in working condition can be remarketed.