Bechtle Helpcenter

Bechtle Help Centre.

Returns and refunds

Need to return a product? Find out how here.

If you would like to return a product, simply request a return in your account. Go to the relevant invoice and select 'Return items' in the 'Options' drop-down list. We will process your request asap. If you ordered a product by mistake, please be aware that we can only accept a return if the original box is still sealed. Learn more
You may submit a request to return a delivered and invoiced item. Your account manager will process your request promptly. Please note that customised products, licence products, b-stock items and spare parts cannot be returned. For hygiene reasons, certain products can only be returned if the packaging is still sealed.
You can find your returns under the heading 'Products & Purchasing' in your account. You can see the details and current status of returns you have requested.
Please contact us and send us the item number, EAN code/barcode and pictures of the differing item.
Please contact us and tell us the order number, item number and different quantity.
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General

What type of content does our platform offer and who can shop at Bechtle.

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Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

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Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.

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Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.

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Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.

Contact

All the ways to get in touch with us for personal advice and things to know about our online advice service.