Questions? Find the answers in our Help Centre.
My account
My user
Bechtle Helpcenter

Bechtle Help Centre.

My user

How to update your user or company information or change your e-mail address.

Required fields are marked with an asterisk (*). Note that a user's e-mail address must be unique to this user. Make sure that 'Can edit personal details' is checked in the user type if you want to allow users to edit their own details.
For security reasons, your e-mail can only be modified by a member of our team. If you have any questions or need assistance, feel free to get in touch via the blue advice bar at the bottom of the screen.
For security reasons, company details can only be modified by a member of our team. If you have any questions or need assistance, feel free to get in touch via the blue advice bar at the bottom of the screen.
Absolutely. Your account on bechtle.com is completely free with no strings attached. There are no subscription fees, minimum turnovers or any other hidden costs.
Registering an account on bechtle.com takes just a few minutes. Once your registration is complete, you can log in and use your account immediately.
Simply hover over the avatar icon "My account" at the top-right and click on “register”.
A VAT ID no. is not necessary to create a new account.
We recommend using your business e-mail for your bechtle.com account.
Learn more
Find answers by topics.
General

What type of content does our platform offer and who can shop at Bechtle.

Orders

Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.

Products

Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.

Payment

Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.

Contact

All the ways to get in touch with us for personal advice and things to know about our online advice service.