Managed services for your hybrid infrastructure.

Relief, quality and scalability.

The IT infrastructure is the backbone of every company or organisation, whether it’s in your own data centre or a private cloud or public cloud. Any damage or outages can have a significant impact on finances and business continuity and hence affect your relationship to your customers, making it crucial to keep operations running as smoothly as possible alongside maintaining a robust architecture. It’s imperative to handle disruptions quickly and discreetly or, even better, not let them happen in the first place thanks to means of proactive monitoring. In times of increasing technological complexity and hybrid architectures, high performance, low latency, the highest possible availability and reliable security functions can only be ensured with an optimal interplay of automation and experts.

The combination of increasing complexity and staff shortages, the heavy workloads IT teams have to stem and the resulting challenge of maintaining service quality has led to many companies outsourcing the operation of their infrastructure and network technologies to an external service provider. Bechtle Managed Services for infrastructures and networks provide you with a reliable partner that is available 24/7 and takes on the responsibility for your IT systems running optimally and according to your business requirements. We can guarantee that any components that are outsourced to us, be it networks, servers, storage, visualisation, operating systems or middleware, will operate smoothly and reliably. It doesn’t matter whether this infrastructure is located in your data centre, a Bechtle data centre or is hosted as an infrastructure as a service (IaaS) from a private or public cloud, we can provide you with the scalable infrastructure you need.

Let’s talk about Managed Services.

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The advantages of Managed Services for your infrastructure:

Operational security.

As part and parcel of our Managed Services we will take on responsibility for your IT infrastructure 24/7 and based off service level agreements (SLA).

Future-secure.

We focus on your future mode of operation and develop your IT infrastructure and IaaS services in relation to the business challenges that lie ahead.

Quality guarantee.

Our company is certified to industry standards (e.g. ISO 27001, ISO 9001, ISAE 3402, TISAX^®)

Close proximity.

The service will be offered by a service manager in your close proximity.

Flexible portfolio.

We will adjust to your requirements, whether remote or on-site, individual or standardised, in your data centre or in the cloud.

We are a futureproof partner
for your business.

With Bechtle by your side, you no longer need to worry about your IT infrastructure. Our experts will control and monitor your entire IT infrastructure in line with market standards or your own requirements so that you can focus on daily business. Taking on responsibility for your company however means much more than just keeping your systems, networks and applications running. We are architecting your future together. Our consultants will discuss your goals and requirements with you, create a budget plan and define steps towards developing your IT infrastructure, so that you are ready for whatever the future brings.

Certified and wherever you are.

Bechtle has some 100 locations in Europe. Our decentralised network is one of our biggest strengths. We usually provide our services via remote teams, but we also make sure that there is a service manager available near you who can make on-premise visits. Depending on the range of services you require, we can also provide certified specialists to help you on-site. Our companies and services are certified to ISO 27001, ISO 9001, ISAE 3402 and TISAX® and well-versed in the latest industry standards. With Bechtle, you are paying for quality made in Germany with support provided in both German and English. All in all, our services provide an optimal framework for the seamless operation of your processes and transactions.

Pay as you use:
Standardised or bespoke.

Our central Managed Services company and large network of regional branches mean that Bechtle covers a lot of ground in Germany and is always up to date with the latest technology. Our portfolio includes standardised, highly automated and scalable Managed Services as well as individual services custom tailored to your needs. We can even combine our services to match your scenario. These services will be provided in accordance with service levels and best practice approaches. We have extensive experience from a raft of projects and customer environments that we have already standardised, which allows us to achieve a high degree of reliability as well as rapid onboarding and transition phases. This also includes onboarding, creating service manuals and setting up monitoring.

Our Managed Services for your infrastructure offer you several advantages: Besides higher operational reliability and an improved cost efficiency, our expert consultation will provide your company with ongoing modernisation of your IT to keep you afloat, no matter what the market throws at you.

Ingo Janßen, Business Manager Managed Services

An overview of Managed Services for your infrastructure:

Our Managed Services provide a manifold of support for the operation and protection of your IT infrastructure. Including:

Monitoring and control of your IT
infrastructure up to handover.
Service desk for 1st, 2nd and 3rd level.
Event, incident, problem and change
management in line with ITIL.
Release and patch management

Complete solutions for SMEs as well as enterprise customers (infrastructure, migration and operation)
Broad technology and manufacturer portfolio in the sectors network, server, storage, security, virtualisation, OS and middleware based on close and long-term partnerships with the leading vendors.
Depending on your requirements, provision of IaaS services from the Bechtle Cloud or one of the standard public cloud service providers.

What does Managed Infrastructure entail for Bechtle?

We take on responsibility for the operation of your infrastructure, independent of its location or the model chosen for provision (hosted, private, cloud, public cloud) and the provider. This also includes, besides proactive monitoring, established processes, certified experts and operative features (availability, IT service continuity management, backup & recovery etc) as well as the high quality of the system landscape provided. Service times, SLA and the location of the service (remote or on-premise) will be adjusted to your requirements and framework conditions. The term infrastructure in this sense includes classic data centre technologies (server/storage through to middleware) as well as network technologies (LAN, WLAN, WAN, VPN, Load Balancer) infrastructures for security (firewall, IAM, SIEM platform) and IaaS services from different cloud models.

Step-by-step to our Managed Services.

Our roadmap will help you integrate reliable Managed Services for your IT infrastructure.
The most important milestones in this process are:

Feasibility study and consultation.

Rough outline and planning of the transition and transformation towards your desired architecture.

Creation of a manual, technical and economical onboarding as well as project initiation.

You decide how we start off.

You don’t want to hand over all responsibility for your infrastructure from the get go? No problem. Choose flexibly from existing service packages or create your own individual one to start out with, become more acquainted with Bechtle and then upscale later if you want to. We’d love to support you in choosing services that suit your needs, be it individual operational tasks (e.g. monitoring, operation of your control centre, patching, or backup and recovery), operation at a low point of delivery (top layer of virtualisation) or responsibility for a sub-section of your infrastructure (e.g. for a certain application area). Request your own initial meeting and establish a strong foundation for the future for your infrastructure with Managed Services by Bechtle.

Full outsourcing

Want to outsource your full IT operations or parts thereof to a reliable service provider? You’ve come to the right place. We’re happy to take care of whatever you need us to and will even take on your staff. Your transformation is our priority every step of the way and we’ll work with you to define a future mode of operation to which we can align our services. No matter if tailored or standardised, legacy or cloud, hosted or in your on-site data centre, we have all the tools you need to achieve your objectives. From your IT infrastructure to your employees’ workstations.