Service Desk – Always at your side.

When your business’s workflow is interrupted, it can mean a lot of time and money lost. The Bechtle Service Desk helps you with any questions you may have or problems you may face.

The remote shared service desk guarantees first-rate solutions expertise and short response times.

Disruptions and user requests for standard applications and printers, as well as problems with roaming users or hardware are quickly assessed and solved.

Your benefits:

• Central point of contact via phone, mail and ticket system for all reports.
• 24/7 1st level support available
• Additional IT experts in 2nd and 3rd level support
• Remote support also available
• Affordable due to shared approach
• Monthly reports ensure transparency
• Highest quality due to standardised ITIL processes
• Service Level Agreements (SLAs) set in contracts
• Service performed from Bechtle locations in Germany
• Languages: English and German

Optional services:

• Annual customer satisfaction survey
• End user support for tablets and smartphones
• Dedicated 1st level support team
• Roll-out support
• Customer-specific ACD recorded announcement
• Support for customer-specific applications
• User management, e. g. Active Directory, SAP, Citrix, etc.
• Additional languages are available on request