Why Premier Support?
As IT budgets contract, you need to reduce complexity and operational costs and find ways to increase efficiency from your in-house IT support teams. Lenovo™ Premier support can help by managing your routine support tasks, freeing up your IT staff to focus on strategic efforts that move the organization forward.
Did you know that Lenovo technicians can also come to repair a defective device even if you’re working from home? Premier Support makes it possible for you to reach technical staff around the clock to quickly and reliably solve your issues. Prioritisation of spare parts is also included in Premier Support, meaning that your Lenovo notebook will be repaired by the next working day at the latest. This is all made possible by our expert staff and in accordance with the current coronavirus regulations.
√ IT staff and end users will be given priority, meaning you’ll receive quick support, without delays.
√ Premier Support gives you a direct line to our most elite technicians who listen first then deliver advanced troubleshooting—no scripts here.
√ And they’re measured on first-time fixes so they're committed to prompt and accurate resolution.
√ You also have access to Lenovo technical account managers who act as a single point of contact for case management.
√ And thanks to next-business-day2 repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
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