Step 2 – Request trade in.
Once validated, you’ll receive an e-mail with your login details. Click on the link to view and submit approved trade-in requests. This must be completed within 30 days of receiving your proof of purchase for the new product. The following information is required to complete a request.
- Product serial number
- Invoice number
(you also need to upload a copy of the invoice)
- Weight and dimensions of the product you want to trade in
- Pick-up address with preferred pick-up date and time
- Bank details for cashback
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Once you’ve entered all of the required information you can accept the T&Cs and submit your request.
