Get a handle on all of your
IT issues – with GoTo.
People need to be able to work together productively wherever they are. This means that customer and employee support needs to work just as well digitally and remotely as it did on-site.
That’s exactly what GoTo Resolve and GoTo Rescue ensure.
GoTo Resolve lets SMEs offer their employees IT support in real time.
Technicians receive sophisticated tools to quickly resolve issues.
Rescue lets large scale businesses integrate their IT support into existing workflows to keep productivity consistent—
with the highest security standards for every interaction.
Would you like to try one of our solutions free of charge?
Get in touch with your Bechtle account manager.
Compare the solutions’ features here.
Access, support, ticketing and visual interaction – All in a single app.
GoTo Resolve is the right solution for SMEs with their own IT department.
Key features:
- Remote support and access
- Mobile Device Management
- Visual interaction
- Remote monitoring and management
- Remote execution and IT automation (e.g. software updates)
- Background device management
- Integrated ticketing – Support requests directly in MS Teams or Slack
- Help desk and session reports
- USP in this price class – Zero-trust—additional verification for sensitive actions and access
The enterprise solution for high demands.
If you want to integrate IT support into workflows across your company while ensuring high levels of compliance and availability, you need to find out more about Rescue.
Key features:
- ISO-27001 certification and audit-proof/detailed reporting
- Live Lens
- Calling card – Simple and secure connection options (also for common POS systems)
- Configurable connection methods
- Customisable branding (white labelling)
- Advanced account management – Groups with modifiable permissions concepts
- Unlimited unattended end devices
- Integration and open APIs for enterprise apps such as ServiceNow, Salesforce, Microsoft Dynamics 365, Zendesk, Freshdesk, Agiloft etc.
Read more on GoTo Resolve.
IT support and admin – A Buyer’s Guide
GoTo Resolve overview
Read more on GoTo Rescue.
Enterprise-class remote support – A Buyer’s Guide
Rescue product overview
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NEW
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Logitech & GoTo Resolve.
Logitech CollabOS integration - remote UI access for Logitech CollabOS devices.
Thanks to GoTo Resolve, IT staff and administrators have the ability to operate Logitech CollabOS devices without being physically present. This gives them easy and unlimited remote UI access to manage the devices and resolve issues.
ServiceNow & LogMeIn Rescue by GoTo.
Rescue and ServiceNow: Better together.
Does your support team use ServiceNow as an incident management tool? If so, you can now further improve your team's performance by using ServiceNow together with Rescue.
When you connect ServiceNow with Rescue, support session histories, chat dialogs and notes can be stored in a single incident recording system. A simple integration that allows your support team to provide seamless and first-class remote support for all issues!
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