We’re not happy until you are beaming!

How you can benefit from Bechtle and Cisco’s Customer Success Management.

Everything is just a click away. Subscription services are practical as they can be cancelled at short notice. The current shift of the market towards a subscription-based economy has inspired Bechtle and Cisco to attend even more to their customers’ needs and requirements. Not only do we want you to be happy with our IT solutions—we want you to be successful. That’s why we want to ask you some questions:

• How do Cisco solutions influence and add value to your business?
• What are the challenges facing your business today?
• How do you measure the success you have with Cisco solutions?

CUSTOMER SUCCESS STRATEGY      Lifecycle Services      BUYING PROGRAMME      SERVICE PACKAGES

Selection → Decision → Transaction. In a conventional buying process, the focus lies on completing the purchase. A customer chooses an IT solution or service, pays the price and then receives it, going through five phases in the process:

But what happens after the purchase has been made? What added value can an IT solution offer your business? Bechtle and Cisco’s customer success strategy tries to answer these questions, while revolutionising the customer experience. In doing so, we go above and beyond the purchase and concentrate on your business success, which makes us more than just sellers of an IT product—it makes us your partner. In this process, our experts are by your side to make sure that you can wield your IT solutions to the best effect. In other words, the purchase itself is not the end of our involvement, it’s only the beginning. We will accompany you along the lifecycle as follows:

Our customers’ success is our ultimate goal. We’re not happy with our work until you are successful! Experience a new benchmark in the customer experience and find out how customer success management can increase your business success.

For you, we’ll go the extra mile. Bechtle and Cisco’s customer success strategy provides you with additional use and adoption services that are not included in a conventional purchase.

It could all be so easy. An Enterprise Agreement (EA) is a software buying programme for Cisco licences that digitalises and simplifies your licence management. You receive one contract with uniform conditions and one extension date for all your Cisco licences in one or several technology groups to greatly simplify the purchase, use and management of software licences.

Our priority is your success. We and Cisco want you to get the most out of your products and services. This is why we offer ongoing support within the framework of our customer success strategy to make sure that you remain up-to-date technologically, ensuring more efficient working. Together with Cisco we offer workshops, certifications and updates that all serve the purpose of helping you to unleash your solution’s full potential.

• Cisco Smartnet Service
• Cisco Solution Support
• Cisco Success Tracks
• Bechtle Cisco Subscription Service
• Bechtle Cisco Premium Service 
• Bechtle Cisco Lifecycle Service

Learn more

Investments in new IT technologies can lead to challenges when companies find out, in retrospect, that they don’t have the necessary budget, time or resources to sustain them. This is why Cisco has developed a new service package—Cisco Success Tracks—which will help you overcome acceptance issues and unleash the full potential of your Cisco solution.

Success Tracks offers you a digital experience from a single source with the help of Cisco CX Cloud. The platform offers:

Cisco Success Tracks helps you introduce new technologies, achieve more business success and simplify IT operations. Bechtle can accompany you on this journey as a qualified CX Cloud partner.