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The best service for the best hardware
All from a single source.
Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems.
Only AppleCare Service products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
AppleCare products provide expert telephone technical support and additional hardware service options from Apple.
13 September 2021, 11:00 - 12:00
Join our webinar and get to know our service and solution offerings to suit every requirement.
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AppleCare for Enterprise.
The Apple Care for Enterprise support contract combines technical support for your Apple users and hardware service options. This enables priority on-site service and 24/7 support, ensuring your end users are always up and running.
- Flexible service options, priority on-site services, and next-business-day equipment repair or replacement
- iPhone: 24 or 36 months
- iPad: 24, 36 or 48 months
- Mac: 36 or 48 months
- Repair or exchange up to 4 per cent of your covered Mac computers, or up to 10 per cent of your covered iPad or iPhone devices, for any reason.
- On-site service for all covered Apple hardware products from the next business day.
- Round the clock priority access to Apple support
- Support in local language during business hours
- One incident of IT department–level support each year
- Available 24/7, high priority problem response time – 1 hour
- Mobile device management (MDM), security and provisioning technologies
- Access to the AppleCare Enterprise Portal to report incidents and review account activity.
- AppleCare for Enterprise is available in volume-based pricing tiers starting at 200, 1,000, and 5,000 covered devices
- Devices can be repaired or exchanged for any reason unless they have been lost or stolen
- AppleCare for Enterprise can be added to previously bought, qualified Apple devices
- Additional IT support is available with the purchase of AppleCare OS Support
AppleCare OS Support is a one-year agreement to provide IT departments with support to integrate and manage Apple hardware and software in various technical environments. Together with AppleCare+ or an AppleCare Protection Plan, AppleCare OS Support offers a holistic technical support and hardware protection solution for SMEs and educational institutions needing enterprise-level support for their Apple deployments.
AppleCare OS Support comes in three levels:
Covers up to 10 enterprise‑level incidents. Four-hour response for high-priority issues, 12 hours a day, 7 days a week
Covers up to 50 support requests company-wide. Response time is 2 hours for high priority issues, 12 hours a day, 7 days a week. An AppleCare account manager will also be assigned to the customer's organization.
Covers an unlimited number of enterprise-level incidents across multiple locations. One-hour response for high-priority issues, 24/7. This plan includes an on-site review by an Apple technical support engineer.
We offer a wide and comprehensive range of services, which are precisely tailored to your individual needs and requirements. Get in touch for a free consultation.
![Rafael Griessbaum](/dam/jcr:5337098f-6568-48ff-b818-7da1b47e8ee3/kontaktbild_griessbaum-rafael.png)
![Lucas Kawik](/dam/jcr:f34fd77d-3e67-47bf-b455-f39757436a62/kontaktbild_lukas_kawik.png)