Bechtle named ASP Partner

Bechtle named ASP Partner!

Surface devices are renowned as being high-quality and extremely powerful Windows products. Their attractive design and numerous features make them the tool of choice for entrepreneurs, students and creative minds, but what happens when they need to be repaired?

 

Good news!

Bechtle has been named an authorised ASP Partner for Surface devices meaning that we are officially allowed to carry out repairs.*

Our mutual objectives are to:

Repair
instead of throw away.

Reuse
shipping boxes.

Ensure professional
disposal and recycling.

Repairing electronic devices has become incredibly important over the last few years as a growing number of consumers look for sustainable solutions. Microsoft and Bechtle’s close partnership allows you to use your Surface devices safe in the knowledge that you can access professional repair services, which not only extends their life, but also protects resources as repairing a device is far more sustainable than replacing it.
As a Microsoft ASP (Authorised Service Provider) Partner, Bechtle is well-equipped to carry out repairs on Surface devices. Our highly trained Client & Repair Service (CRS) staff have many years of experience with Microsoft products to guarantee that your repairs are carried out to the highest standards and only using original parts so you can be sure that your Surface devices are in perfect working order once again.

 

 

 

Maintenance and repair services from a single source.

The Bechtle Managed Service Team designs and manages all you maintenance and service concepts and also takes on communication with manufacturers and partners. This means you have one point of contact for all your service requests, considerably boosting system availability and reducing admin to a minimum for greater efficiency and security.

Seamless repairs.
Certified technicians in Neckarsulm repair all mobile Surface devices.

Process:

1. Log the defect with a description of the problem and all other relevant information


2. Send the device to Bechtle Client & Repair Service


3. Provide a return address and contact details for queries.

 

4. Client & Repair Service carries out troubleshooting and repairs


5. A cost estimate is provided for repairs outside the manufacturer’s warranty


6. A logistics partner ships the device back to the address provided

Seamless repairs.
Certified technicians in Neckarsulm repair all mobile Surface devices.

Process:

1. Log the defect with a description of the problem and all other relevant information


2. Send the device to Bechtle Client & Repair Service


3. Provide a return address and contact details for queries.

 

4. Client & Repair Service carries out troubleshooting and repairs


5. A cost estimate is provided for repairs outside the manufacturer’s warranty


6. A logistics partner ships the device back to the address provided

Jump from Laptop 3 to Laptop 5.

Take a look at the powerful Surface Laptop 5.

  • Just like its predecessor, the slim Surface Laptop 5 comes as a 34.3 cm (13.5") and 38.1 cm (15.0") model.
  • Its new 12th generation Intel processor is based on the Intel Evo platform and boosts performance by up to 50%.
  • Benefit from a battery life of up to 17 hours to power through the day.
  • Seamlessly connect and charge a Surface Laptop 5 at a 4K monitor via the Thunderbolt 4 port.

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From Book 2 to Laptop Studio.

  • Uniform, true-to-life colour and contrast, factory-calibrated PixelSense™ Flow touch display features smoother scrolling with up to 120 Hz refresh rate.
  • Ultimate productivity and accuracy – Click anywhere on the Precision Haptic touchpad—the largest yet—with extra built-in sensors for comfortable, customisable haptic feedback.
  • The best sound of any Surface Laptop thanks to enhanced Quad Omnisonic speakers, including four stereo 2-way speakers with dual invisible woofers.
  • The Dynamic Woven Hinge enables seamless transitions from a notebook with full keyboard and Precision Haptic touchpad into Stage and Studio mode.

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Want to use our service?
Get in touch and we’ll put together an offer:

 

 

 

We also offer other services to extend the manufacturer's warranty.

Our tailored service packs boost the availability of your Microsoft Surface devices for up to 60 months.

 

*except for the Surface Hub. The service only applies to all mobile Surface devices.

*these fields are required.

 

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