ISG’s Voice of Customer study is integral to its Star of Excellence™ programme, which recognises IT service providers for outstanding performance in service delivery and customer focus. Bechtle has received the global ISG CX Star Performer award for its performance in customer experience (CX), achieving excellent scores across all six evaluation criteria—collaboration and transparency, execution and delivery, people and cultural fit, governance and compliance, innovation and thought leadership, and business continuity.
Bechtle’s great enterprise CX score shows that customers are very happy with its service offering. In particular, they appreciate very much the employees’ skills and expertise, as well as Bechtle’s collaborative approach.
Heiko Henkes, Director & Principal Analyst, ISG Provider Lens
Customers are particularly pleased with Bechtle’s service delivery through highly-qualified experts, and also underscore the company’s ability to avert disruptions and guarantee minimal downtime, safeguarding stable business operations in the process. Bechtle is also well-regarded for its customer proximity, openness to constructive feedback, and integrated change management strategies. “Bechtle’s great enterprise CX score shows that customers are very happy with its service offering. In particular, they appreciate very much the employees’ skills and expertise, as well as Bechtle’s collaborative approach. In-depth expertise in managed digital workplace services and the effective management of Microsoft’s technology ecosystem have empowered the company’s customers to successfully transform their businesses,” says Heiko Henkes, Director & Principal Analyst, ISG Provider Lens.
We are proud of being recognised with the ISG award, which is confirmation that our service offering and expert teams offer our customers the best possible support. We take great motivation from this to keep evolving as a trusted and approachable partner.
Roger Bär, Director Microsoft Alliance, Bechtle AG
The six pillars of enterprise CX.
Execution and delivery – Providing the agreed resources to deliver services.
Collaboration and transparency – Being open to constructive criticism or suggestions for improvement.
Governance and compliance – Effective maintenance of cybersecurity measures.
Business continuity and flexibility – Ensuring limited downtime in any systems or services provided.
Innovation and thought leadership – Identification of processes and procedures to deliver innovative services.
People and cultural fit – Adapting to the client’s working culture.
