Asset Management.
Contract Consolidation.
SLA Up or Downgrade.
Address Management.
Uniform Contract Terms.
Service Reports.
The Single Point of Contact is listed on the web portal and checks which Cisco services the customer has concluded with Bechtle The incoming cases are recorded in the Bechtle IT Service Management tool after they have been pre-qualified, categorised and prioritised. The person creating the ticket will also receive confirmation of case details. If the case cannot be resolved by the Service Desk, it will be dispatched to a defined downstream, certified Bechtle service unit for further qualification and resolution.
The Bechtle Cisco Premium Service contract can be linked with the personal Cisco account of various IT staff. This opens up the door to being able to independently download software and firmware from Cisco. The Single Point of Contact can also help with contract allocation.
Troubleshooting is the process of discovering and resolving issues. Our Bechtle Cisco specialists have all the expertise to implement perfect solutions for each situation. Troubleshooting tends to revolve around removing log files, cancelling commands, rebooting, and repatching. Our Bechtle Secure Cloudshare can be used should log files have to be transferred to our Bechtle Cisco specialists. Bechtle Secure Cloud is a secure and protected file transfer with end-to-end encryption that enables log files to be transmitted to our support teams.
Restore systems after a hardware replacement or a software issue. Our Bechtle technicians need backups, storage media and other system-dependent data to recover the system. With Bechtle Cisco Premium Service Onsite, our Bechtle technicians can work on-site in collaboration with remote employees to carry out the recovery, restoring your system to a time point before the issue.
