Our Bechtle service bundles for your Cisco infrastructure.

As a Gold-certified partner in all Cisco architectures, we offer comprehensive service bundles for the complete Cisco Classic Portfolio. Thanks to our specialists’ many years of experience and certified technicians, you can be sure you’ll receive optimum performance. The services included in our service bundles can be viewed in the Portfolio Matrix under Our service products.

With the Bechtle Cisco Premium Service and the Bechtle Cisco Lifecycle Service, we provide case management for you in the event of service. By opening a ticket, our service unit will be able to look into your issue and get back to you as quickly as possible. Our close collaboration with Cisco means we can handle everything to do with the service contract for you.

Opening a ticket.

Send your support request using our form.

Our service products.

Service	Bechtle Cisco Lifecycle Service	Bechtle Cisco Premium Service	Bechtle Cisco Subscription Service	Cisco Solution Support	Cisco Smartnet Service
Single Point of Contact	Bechtle – 24 × 7 × 365 (30 min feedback time included)	Bechtle – 24 × 7 × 365	Bechtle – 24 × 7 × 365	Cisco TAC – 24 × 7 × 365 (30 min feedback time included)	Cisco TAC – 24 × 7 × 365
Language	German, Englisch	German, Englisch	German, Englisch	Englisch	Englisch
Troubleshooting				—	—
Software deployment
Support multi Vendor solution deployment		—	—		—
Escalation management		—	—	—	—
Changemanagement		—	—	—	—
Hardware delivery			—
On-site hardware exchange (on-site)			—
System recovery				—	—

Bechtle Cisco Lifecycle Service.

Your fast IT assistant.

Bechtle Cisco Premium Service.

We’ve got all bases covered.

Bechtle Cisco Subscription Service.

Your service for flexible licencing models.

Cisco Customer Success Management.

How you benefit from Customer Success Management from Bechtle and Cisco.

Have questions? We’ll be happy to help you find what you need.

Get in touch with your account manager:

Durim Sela

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