Bechtle Help Centre.

Payment

Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

How can I pay for my order?

We offer up to two payment methods. These are: Invoice and credit card. Payment by invoice will be approved once checks against our in-house criteria have been carried out. You can see which payment methods are available to you when you are logged in.

How secure are my online payments?

We take the security of your data very seriously. Please read our Privacy Policy for details on how we process your data and protect your payment information.

How can I redeem a voucher code?

You can enter your voucher code above your order summary during checkout.

Can I review my invoices online?

You can find an overview of your invoices under the heading 'Products & Purchasing' in your account. You may choose to save invoices as a CSV file via the 'Options' drop-down list.

Where can I manage my invoice addresses?

You can find your invoice addresses under the heading 'Addresses & Payment' in your account. You can add, modify or delete addresses as required.

Can I have multiple invoice and shipping addresses?

Yes. Authorised users can add new invoice and shipping addresses as required. Check 'can manage addresses and cost centres' in the user type.

Find answers by topics.

General

What type of content does our platform offer and who can shop at Bechtle.

Orders

Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.

Products

Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.

Payment

Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.

Contact

All the ways to get in touch with us for personal advice and things to know about our online advice service.