Bechtle Privacy Policy.

Welcome to our website and thank you for your interest in our company. We take the protection of your data very seriously. We process your data in accordance with the applicable legal provisions for the protection of personal data, in particular the EU General Data Protection Regulation (EU GDPR) and the country-specific laws applicable to us. With the help of this privacy policy, we will inform you how Bechtle processes your personal data and the rights you have.

Personal data means information that can lead to the identification of an individual and includes name, date of birth, address, phone number, e-mail address and also IP address. Anonymous data exists when no connection can be made to a user.

Responsible authority and data protection officer.

Bechtle AG, Bechtle Platz 1, 74172 Neckarsulm, Germany and affiliated companies in accordance with Section 15 of the German Stock Corporation Act (AktG)

Contact information: kontakt@bechtle.com, + 49 7132 981 - 0

Data protection officer: privacy@bechtle.com

Your rights as a data subject.

We would first like to inform you of your rights as a data subject as defined in Art. 15 - 22 EU GDPR These include:

• The right of access
• The right to erasure
• The right to rectification
• The right to data portability
• The right to restriction of processing 
• The right to object 

To exercise these rights, please contact: privacy@bechtle.com. The same applies if you have questions about data processing in our company. You also have the right to appeal to the data protection supervisory authority.

 

Please note the following in connection with the right to object:

 If we process your personal data for the purpose of direct marketing, you have the right to object at any time without giving reasons. This right also applies to profiling as long as it is connected with direct advertising.

If you object to the processing of your personal data for direct marketing purposes, we will no longer process it for these purposes. Objection is free of charge and can be made without the need for filling in a form at: kontakt@bechtle.com.

In the event that we process your data to safeguard legitimate interests, you can object to such processing at any time for reasons relating to your particular situation; this also applies to profiling based on these provisions.

We shall no longer process the personal data unless the we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

Purposes and legal bases for data processing.

Processing of your personal data complies with the provisions of the EU GDPR and all other applicable data protection regulations.
Legal bases for data processing result in particular from Art. 6 EU GDPR.

We use your data for business initiation, fulfilment of contractual and legal obligations, execution of a contractual relationship, offering products and services and for strengthening the customer relationship, which may also include analyses for marketing purposes, customer satisfaction surveys and direct marketing.

Your consent also constitutes a legal provision under data protection law. The following is information regarding the purposes of data processing and about your right to object. If consent also refers to the processing of special categories of personal data, we will expressly point this out to you in the consent.

Processing of special categories of personal data pursuant to Art. 9 Para. 1 EU GDPR only takes place if this is required by legal regulations and there is no reason to assume that your legitimate interest in the exclusion of the processing prevails.

Transfer of data to third parties.

We will only pass on your data to third parties within the framework of legal regulations or with appropriate consent. Otherwise, data will not be passed on to third parties unless we are obliged to do so by mandatory legal provisions (transfer to external bodies such as supervisory authorities or law enforcement authorities).
 

Within our company, we ensure that only those persons receive your data who need them to fulfil their contractual and legal obligations.

Through our website, contracts of sale are established with Bechtle direct AG, which is a subsidiary of the Bechtle Group responsible for this sales channel.

It is possible that other Bechtle-affiliated companies may become involved during contracts of sale and requests. For example, a request for on-site support at your location may be processed by a Bechtle-affiliated company in your area for said purpose.

In some cases, service providers support our specialist departments in performing their tasks, e.g. sending newsletters. The necessary data protection agreements have been concluded with all service providers.

Data is only transmitted to third countries (countries outside the European Union or the European Economic Area) if required to do so by law , you have given us your consent or if this is necessary for the performance of an obligation.

This is currently the case when you use our chat function for inquiries because a service provider outside the European Economic Area who provides this function for us receives access to your personal data. In this case, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country.

Data retention.

We will store your data only for as long as it is needed for the purposes it was collected. Please note that numerous retention periods require that data continue to be (must be) stored. This applies in particular to commercial or tax storage obligations (e.g. German Commercial Code, Fiscal Code, etc.). If there are no further storage obligations, the data will be routinely deleted once the purpose has been achieved.

In addition, we may retain data if you have given us permission to do so or if legal disputes arise and we use it as evidence within statutory limitation periods of up to thirty years; the regular limitation period is three years.

Secure data transfer.

In order to protect data from accidental or deliberate manipulation, loss, damage or access by an unauthorised person, we have taken appropriate technical and organisational security measures. To this end, the level of security is continually tested and adjusted to reflect new standards in security, in collaboration with security experts.

Data transferred to and from our website is always encrypted. We offer HTTPS as the transmission protocol for our website, in each case using the current encryption protocols.

In addition, we offer our users content encryption for contact forms and applications. Only we are able to decrypt this data. It is also possible to use alternative communication channels (e.g. by post).

Obligation to provide data.

Various personal data are necessary for the establishment, execution and termination of the obligation and the fulfilment of the associated contractual and legal duties. The same applies to the use of our website and the various functions it provides.

We have summarised the details for you in the above point. In certain cases, data must also be collected or made available on the basis of legal regulations. Please note that it is not possible to process your request or to perform the underlying obligation without providing this data.

Data categories, sources and origins.

The data we process depends on the context: This depends on e.g. if you place an online order, send an enquiry using our contact form, send us application or make a complaint.

Please note that we may also make information available separately at a suitable location for special processing situations, e.g. when uploading application documents or making a contact request.

 

When you visit our site, your internet browser transmits the following types of data, which we then save:

• the browser type and language
• the IP address of the computer used to access the site
• the server requests (e.g. accessed pages) including time stamps and
• the referral URL (i.e. the address of the previous website that you visited, if you came to our site by following a hyperlink from there).

These first three data types are technically required to be able to properly display the webpage you accessed. Moreover, this data may be used, if necessary, to maintain secure operation of this website (e.g. to protect against hacking). The IP address and browser language are also used to suggest appropriate language settings for our website. The referral URL is anonymised and used to compile statistics. For reasons of technical security and in particular to prevent attempts to attack our web server, this type of data are also stored for a certain period of time in accordance with Art. 6 Paragraph 1, Sentence 1(f) EU GDPR.

Our website offers you different ways to contact us, e.g. to order a catalogue or to get information on certain products. You can use the online chat function, request a call back or send an e-mail message.

A contact form is used to collect the required details for communication (e.g. name, phone number or e-mail address) as well as to send your message. The collected data are used for customer relations management (contact history) and for responding to/fulfilling your request.

To protect our website from spam requests, we use the Friendly Captcha service. Friendly Captcha is a Proof-of-Work-based anti-bot solution where the user’s device does all of the work. We generate a unique crypto puzzle for each visitor. Solving this puzzle only takes a few seconds and happens automatically when the user enters their data into a form.

Friendly Captcha uses and processes the following information: The IP address of the computer sending the requests (IP address is collected as plain text before it is anonymised as a hash value), information on the browser, the operating system, anonymous counter per IP address for controlling the cryptographic tasks, as well as the website from which you have accessed bechtle.com (the referrer URL).  The legal basis for this is our legitimate interest in protecting our website from spam requests in accordance with Art. 6 Para. 1(f) EU GDPR. The information collected is stored for a period of 30 days.

For more information about Friendly Captcha’s privacy practices, please visit https://friendlycaptcha.com/privacy/.

 

As a business customer, you can order IT products in this Website’s integrated online shop.

To process your orders, your contact details, invoice/delivery address and payment method (bank, credit cards, etc.) are required.

In some cases a credit check may be performed when placing an order. Details will be provided during the ordering process. The credit check is carried out pursuant to Art. 6 Para. 1 S. 1(f) EU GDPR within the scope of our legitimate interest in the customer’s ability to pay.

• Master data (e.g. name, additional names, date of birth, and academic titles, if applicable),
• Contact details (postal address, phone number, email address),
• Qualifications and education information (e.g. C.V., references),
• If necessary and depending on the job application, information regarding language and IT skills, work permits and driving licences or residency permits.

In addition, we collect and process various other (voluntary) data such as earliest start date, regional mobility, desired number of hours and duration of employment, previous employment at Bechtle, information on your social commitments or information on how you became aware of the position. You may also choose to provide information regarding your personal accounts on social networks that may be relevant for your application.

We have implemented security measures to ensure that your data remain safe and confidential at all times. All application documents submitted via the application portal are encrypted. Provisions to protect your information always correspond to the latest technological standards.

Your data provided in the context of the application process are stored subject to applicable law and purged no later than six months after the application process has concluded. We will retain your data beyond this point only if we are entitled to or have an obligation to do so, e.g. if you have given your express consent for us to retain your data for an extended and specified period of time, or to exercise our rights under applicable law.

For instance, we are obliged to retain certain data under the German Tax and Commercial Codes. All statutory periods of limitation are observed. You can find further information in the Privacy Policy on our application portal.

 

• Title
• Last name, first name,
• E-mail address.
• Please be aware that we conduct anonymous link tracking for statistical purposes.

 

Contact forms / contact via e-mail, chat or phone.

A contact form is available on our website which can be used to contact us electronically. If you write to us using the contact form, we will process the information you provide to contact you and answer your questions and requests.

If you contact us by e-mail, we will process the personal data provided solely for the purpose of processing your enquiry.

If you request a call back, we collect your name and telephone number. When requesting a call back, you can attach a message if you wish.

You can also contact us via live chat. When using the chat feature, we collect and process your first and last names as well as your e-mail address. The chat history is saved on our internal servers for 30 days for reasons of follow-up and is then deleted.

All data required to complete the form is subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely necessary for processing inquiries and making contact.

 For reasons of technical security and in particular to prevent attempts to attack our web server, we will also process your IP address.

Newsletters.

You can subscribe to our free newsletter via our website. The e-mail address and name provided during the registration process are used to send a personalised newsletter.

The principle of data economy and data reduction is observed, as only the e-mail address, name and title are marked as mandatory fields to enable personalisation. Due to technical and legal reasons, we will also process your IP address.

For newsletter registration services, we are supported by Microsoft with whom we have concluded all contracts required under applicable data protection legislation.  

Of course, you can cancel your subscription at any time via the unsubscribe option provided in the newsletter and therefore revoke your consent. You also have the option to unsubscribe directly via our website.

Online shop.

Unless you agree to additional use, we only process the data you provide on an order form for the performance or processing of the contractual relationship. 

All data are subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely needed for the performance of the contract or for the fulfilment of our contractual obligations (i.e. your name, address, e-mail address and the payment data required for the chosen payment method) or to which we are legally obliged to collect.

 Due to technical and legal reasons, we will also process your IP address. Without this data we will unfortunately have to reject the contract, as we will then not be able to perform our obligations. We may also have to terminate an existing contract. You can of course provide us with more data if you wish.

Customer and supplier data.

When you conclude a contractual relationship outside of the website and online shop, we process the following personal data:

• Contact details (e.g. first/last name of current and any former partners in addition to additional names, the customer’s company name and address (employer), mobile and landline number with extension, e-mail address, fax number)
• Professional data (e.g. position in company, department)
• Any bank account details required (in the case of a SEPA direct debit mandate also the first/last name of the account holder)
• Preferred payment system, credit history and behaviour if applicable
• Date of birth, period of employment and other information if applicable (for customer care purposes if you make this information available to us)

We receive your personal data primarily from you as part of contract fulfilment or during the current contractual relationship.

Exceptionally, in certain scenarios, we will also obtain your personal data from other sources. This includes case-related queries for relevant information from credit agencies (Creditsafe, Bisnote), in particular for credit history and behaviour. 
 

Processing of your personal data complies with the provisions of the EU GDPR and all other applicable data protection regulations.

Your personal data is processed exclusively to conduct pre-contractual measures (e.g. creating quotes for products or services) and to comply with contractual obligations (e.g. implementation of our services or for processing your order/payment), (Art. 6 Para. 1 S. 1(b) EU GDPR) or if there is a legal obligation for processing (e.g. for tax law purposes) (Art. 6 Para. 1 S. 1(c) EU GDPR). These are the purposes for which your personal data was originally gathered.

Your consent can also constitute a legal provision under data protection law (Art. 6 Para. 1 S. 1(a) EU GDPR). Before you grant permission, we clarify the purpose of data processing and your right of revocation in accordance with Art. 7, Para. 3 EU GDPR. 

For the detection of criminal offences, personal data will only be processed under the conditions of Article 10 EU GDPR

 

As part of the required business processes, our specialist departments will be supported by external service providers in order to carry out their work. To protect the data being processed, the necessary data protection contracts have been concluded with all service providers.

These are in particular service provider companies such as parcel services and couriers responsible for transport and shipping, in addition to finance and consultancy companies who support us in verifying task-related data. In addition, in certain specialist areas, we use supporting specialist IT experts from manufacturers and partner companies who possess the necessary product expertise. Your data will also, as necessary, be transferred to the manufacturers of the quoted or ordered products for project processing (registration, project notification, quote creation, order processing) who may be based in a non-EU country.

We transfer payment processing information to credit, trade and financial agencies in order to check payment history and creditworthiness.

Where necessary, your personal data may be processed in the cloud to optimise existing processes (for example for more efficient communication and contract processing). For this reason, we have concluded contracts required from a data protection perspective. As far as the cloud provider is located in a country outside of the EU /EEA, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country. We employ technical and organisational measures to ensure that only those persons receive your data who need them to fulfil their contractual and legal obligations.

Registration / Customer account.

You may choose to register an account on our website, providing certain personal information. In particular, a customer account allows you to review your order history and save your information to quickly populate the order form without having to re-enter your information for each individual order.

For the registration process, we rely on third-party services provided by Schober Information Group Deutschland GmbH, Meisenweg 37, 70771 Leinfelden-Echterdingen, with whom we have concluded all contracts required under applicable data protection legislation. Your information is matched against the service provider’s database in order to automatically populate the registration form where relevant information can be retrieved.

Registration is either required to fulfil a contract (via our online shop), or to carry out pre-contractual measures (Art. 6 Para. 1 S. 1(a,b) EU GDPR.

All data required to register an account is subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely necessary.

All other information is optional and the form fields are labelled accordingly.

If you place an order through our online shop, we also require an invoice address (title, first name, last name, postal address), as well as a separate shipping address should this be different.

When you register an account, we will also collect your IP address along with the date and time of your registration for technical purposes. An account is created when you click on the “Register” button under the registration form.

Your password is being stored in an encrypted form, meaning it cannot be viewed by our employees. If you forget your password, we will therefore be unable to disclose it to you.

In this case, please click on “I forgot my password” in order to receive a new, automatically generated password by e-mail. Our employees will never ask you for your password. Please never reveal this information even if you are requested to do so.

Once registration has been completed, we will store your data so you can access your secure customer account. When you log in to our website with your e-mail address and password, you will be able to access this data to use site functionality such as placing an order. You can review all your previous orders in your order history, and also update your invoice and shipping address.

Registered customers are able to review their order history and update their invoice and shipping addresses in their account. Alternatively, our customer service team will be happy to update this information for you. Of course, you may also delete your registered customer account at any time.

At Bechtle we ensure that your data are only transferred to parties within our organisation who need it to fulfil their operational duties. The personal data collected will only be used for the intended purpose and will not otherwise be transferred to third parties.

If you have entered your private address as the shipping address, this will be saved in our system so that you can select it for future orders without having to re-enter the details. If you would prefer your private address not to be saved, you can of course delete it at any time in your account settings.

We use multifactor authentication (MFA) in our webshop to further increase the security of your data. This means that login requires an additional component (e.g. token) in addition to your login credentials.

To save you going through the MFA procedure every time you log in, once you have completed the process the first time, we offer you the option of saving your client locally in your end device’s storage. Specifically, we collect and process the following categories of data:

• User agent header
•  Random numbers
• Local keycloak user ID (unique)
• Time stamp

For this, we need your consent (Art. 6 Para. 1(a) GDPR / Section 25 Para. 1 Data Protection and Privacy in Telecommunications and Telemedia Act, TTDSG) which you can give, for instance, when you first visit our website.

You can of course also revoke your consent here at any time without providing a reason. Please note that this will mean you have to complete full MFA authentication every time you log in.

Payment systems, credit checks.

In our online shop, you can pay by invoice, credit card, PayPal, Apple Pay, TWINT and iDEAL. We collect the relevant data for the selected payment method in order to be able to process your order and payment (Art. 6 Para. S. 1(a, b) EU GDPR. Due to technical and legal reasons, we will also process your IP address.

All data required for payment are subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely necessary for the purpose of processing your payment and fulfilling contractual obligations, or which we are obligated to collect under applicable law.

If you choose not provide this data, we are unable to accept your request to enter into a contract with us, as we would be unable to fulfil our contractual obligations. 

The payment system we use employs SSL encryption to ensure the secure transfer of your data.

A note on paying by invoice: If you select this payment method in our online shop, we will carry out a credit check. For this purpose, we transfer relevant data to Creditsafe in order to determine reliability and non-payment risks (Art. 6 Para. 1(f) EU GDPR.

A note on credit card payments: If you choose to pay by credit card, we forward your details to our service provider PAYONE GmbH, Lyoner Str. 15, 60528 Frankfurt/Main, Germany, in accordance with Art. 6 Para. 1(b) EU GDPR and only insofar as it is necessary to process the payment,. As is standard with credit card payments, PAYONE GmbH also checks the credit card details and carries out a credit and fraud prevention check on the basis of our legitimate interest pursuant to Art. 6 Para. 1(f) EU GDPR.

Details on data protection and how PAYONE handles your personal data can be found on https://https://www.payone.com/DE-en/data-protection-regulations and https://www.payone.com/DE-en/gdpr-merchant. One-pager “Information on data processing for end customers (cardholders/user) by PAYONE GmbH according to Art. 14 GDPR”

A note on PayPal: PayPal is a company of PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal, L-2449 Luxembourg. If you select this payment method in our online shop, your data are automatically transmitted to PayPal.

By selecting this payment option, you consent to the transfer of the personal data required to process your payment. Data transferred to PayPal typically include your first and last names, postal address, e-mail address, IP address, phone number, mobile number or other data necessary to process your payment.

Personal data connected to the order is also necessary to enable the processing of the purchase agreement. Details on data protection at PayPal can be found here: https://www.paypal.com/myaccount/privacy/privacyhub.

A note on direct debits: As is standard with this payment method, account information is collected to enable the billed amount to be deducted.

A note on Apple Pay: Apple pay is a payment type offered by Apple Distribution International Ltd. (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland.

If you select this payment method, payment is processed by the Apple Pay feature of your end device running iOS, watchOS or macOS. This then debits the payment card saved to your Apple Pay account.

The information provided during the order process, including the details of your order, will be transferred to Apple in encrypted form for the purposes of processing your payment. Apple then uses a developer-specific key to re-encrypt this data before being transmitted to the payment service provider of the card saved in the Apple Pay account. Encryption ensures that only the website where the order was placed can access the payment data. Once the payment has gone through, Apple sends a confirmation including a device account number and transcript-specific, dynamic security code to that website.

If any personal data are included in the above-described transfers, processing takes place for the purposes of payment processing in accordance with Art. 6 Para. 1(b) EU GDPR.

Further information on Apple Pay and data protection can be found on https://support.apple.com/en-gb/HT203027

A note on iDEAL: Payments made using iDEAL are processed by the payment service provider Currence iDEAL BV, Postbus 83073, 1080 AB Amsterdam, Netherlands (hereinafter referred to as “iDEAL”).

The information provided during the order process as well as details of the order (name, e-mail address, IBAN, sales person’s name, name of the payment service provider, website URL, 16-digit iDEAL transaction code, data and time of the transaction, transaction amount and reference) are forwarded to iDEAL in accordance with Art. 6 Para. 1(b) EU GDPR exclusively for the purposes of payment processing and only to the extent necessary.

More information on iDEAL’s Privacy Policy can be found here:  https://www.ideal.nl/en/ideal-privacy-cookiestatement

A note on TWINT: Payments made using TWINTL are processed by the payment service provider TWINT AG, Stauffacherstrasse 41, 8004 Zurich, Switzerland (hereinafter referred to as “TWINT”).

For the purpose of payment processing, information is collected and transmitted to the service provider. The legal basis for this is Art. 6 Para. 1(b) GDPR.

TWINT is a Swiss company and so data is transmitted to a country outside of the EU/EEA. An EU Commission resolution ensures that your data are subject to an adequate level of protection.

More information on TWINT’s Privacy Policy can be found here: https://www.twint.ch/en/data-privacy/.

 

Advertising to existing customers.

Bechtle would like to maintain a relationship to its customers and send information and offers on products and services. Art. 6 Para. 1 S.1(f) EU GDPR We therefore use your data to email you relevant information and offers as well as customer satisfaction surveys. 

If you would prefer us not to do so, you can object at any time to the use of your personal data for direct marketing purposes. This right also applies to profiling as long as it is connected with direct advertising. As soon as we receive your objection, your data will no longer be processed for this purpose.

 An objection is free of charge and can be made without the need for filling in a form by calling: +49 7132 981 – 0 by e-mail to kontakt@bechtle.com or by post to Bechtle Platz 1, 74172 Neckarsulm.

Customer satisfaction survey.

To carry out customer satisfaction surveys, we use the Qualtrics service provided by Qualtrics LLC, 2250 N. University Pkwy, 48-C, Provo, Utah 84604, USA,  with whom we have concluded all contracts required under applicable data protection legislation.

Our customers are sent a survey via e-mail which they can answer on the Qualtrics platform. By carrying out customer surveys, we can improve our offerings and make them more interesting for users.

The following data are collected:

• E-mail
• Title
• Last name
• City, Country
• Company

The use of Qualtrics requires your consent in accordance with Art. 6 Para. 1 S. 1(a) GDPR, which can be revoked with effect for the future by e-mail to privacy@bechtle.com.

The collected data are erased as soon as they are no longer needed for the intended purposes.

Please note that this service also transfers data collected to third countries outside of the European Union and the European Economic Area, which may not offer a suitable level of data protection. If required, Qualtrics transfers personal data to the USA. In this case, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.

Further information on data protection at LinkedIn can be found here: https://www.qualtrics.com/privacy-statement/

Application portal.

Thank you for your interest in a position with Bechtle. We understand that your data is a sensitive matter. That’s why all personal information you submit via our application form is exclusively used for the purpose of the application process and we will not contact you for any other reason. Art. 6 Para. 1 S.1(a, b) EU GDPR. No data are transferred to a third party without your consent.

When you fill out the application form, you are asked to provide certain personal information. All data required to complete the application form is subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely needed to process your application, such as a CV, or that we are required to obtain under applicable law. Mandatory information is marked with a * (asterisk). Due to technical and legal reasons, we will also process your IP address.

Without this information, we are unable to process your application. It is therefore not possible to upload application documents to the portal without also providing this information. If you wish, you can also provide additional, optional information via the application form.

We have implemented security measures to ensure that your data remain safe and confidential at all times. All application documents submitted via the application portal are encrypted.

We keep your data for the above purposes for the duration of the application process and until all related deadlines have expired, however, for no longer than six months after we have informed you whether your application has been successful. However, you have the option of extending this retention period if you prefer that we keep your application documents for the purpose of matching them with other vacancies that fit your profile  You can consent to this during the application process. You can, of course, revoke your consent with effect for the future at any time without providing a reason via e-mail to: privacy@bechtle.com. You can find further information in the Privacy Policy on our application portal.

Event registration.

A registration form can be found on our website.

If you sign up for an event using the event registration form on our website

we will process the data you provide for the purpose of managing registrations and related communication with you.

All data required to complete the form is subject to the principles of data reduction and data economy, meaning you only have to provide the data required to register and for us to contact you, i.e. your name and e-mail address. In some cases, we also require information that will help us identify your Bechtle account manager, who can provide support and advice on relevant event topics. Such additional information may include your company name and address.

For reasons of technical security and in particular to prevent attempts to breach our systems, we will also process your IP address. Fields marked with an asterisk are required; all other fields are optional and may be left blank.

In the case of joint events with vendors, we will share your data with our co-organiser.

Please note that photos and video footage may be taken as part of the event, which could be published on our social media channels and websites.

Personal data will not be passed on to third parties except in the cases mentioned above, and will be used for the above-mentioned purpose. Photos and videos published on the internet can be accessed worldwide and we cannot exclude that these may be obtained and processed by third parties.

Bechtle’s legitimate interests in taking and publishing photos and video footage are for documenting and marketing the respective event.

You have the right to object to the processing of your personal data as detailed above. To exercise your right to object, please contact us at presse@bechtle.com before the event if possible. You may of course exercise your right to object by talking to us in person on site.

Your consent  can also present a legal basis for the possible publication of photos and videos.

Consent to the use of images is voluntary and can be revoked with effect for the future by e-mail to: presse@bechtle.com.

Cookies.

Our websites use cookies on various pages. Their purpose is to enhance our product and services, as well as to make our site more user friendly, more secure and simply better. Cookies are small files that are saved on your computer and in your browser (locally on your hard drive). Within the scope of our legitimate interest (Art. 6 Para. 1 S. 1(f) EU GDPR) we utilise cookies that are technically necessary for the running of the website and to secure its functionality. Depending on the purpose, these are permanently stored—even after the session has ended—(persistent cookies, e.g. opt out) or are deleted when the browser closes (so-called session cookies that are only valid for one browser session).

 With your consent, we also use other cookies. These cookies help us to see how users use our website, enabling us to design the website content according to the visitor’s needs. In addition, cookies enable us to measure the effectiveness of a particular advert and to place it according, for example, to the user’s thematic interests. The legal basis for this is your consent (Art. 6 Para. 1 S. 1(a) EU GDPR).

If you have given your consent, this can be revoked at any time without providing a reason via the Preference Centre.

We use the Usercentrics Consent Management Platform to gather and manage consent. The operator is Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany. The Usercentrics Consent Management Platform uses JavaScript to collect device and browser information, anonymised IP addresses, opt in and opt out data, data and time of visit, URL requests, website path and geographical location. JavaScript enables Usercentrics GmbH to inform users about certain tags and web technologies on our website and to obtain, manage and document their consent The legal basis for the processing of data is Art. 6 Para. 1 S. 1(c) GDPR as we are legally required to prove consent (pursuant to Art. 7 Para. 1 EU GDPR). Our objective is to identify user preferences, implement them accordingly and document them in a legally compliant manner. Data are deleted as soon as they are no longer needed for logging and no legal storage obligations exist. Consent and revocation data are stored for a period of three years. After this data, the data are immediately erased or forwarded to the responsible authority as a data export on request. The user can prevent JavaScript from being run at any time by making appropriate changes to the browser settings, which would, in turn, prevent Usercentrics from running JavaScript. Further information on data protection at Usercentrics can be found at: https://usercentrics.com/privacy-policy/

This also applies to other cookies: Most web browsers automatically accept cookies as default. Of course, cookies can also be manually deactivated, restricted or deleted on your end device via your browser settings or via software-support.

Please note: If you deactivate cookies, not all functions of our website may be fully usable under certain circumstances.

The creation of user profiles or the use of cookies which are not purely functional.

The following tools and services are used on our website:

 

User tracking—provided by Bechtle AG, Bechtle Platz 1, 74172 Neckarsulm Germany—is used on our website. The legal basis for this is your consent pursuant to Art. 6 para. 1 p. 1 lit. a EU GDPR, which you can revoke at any time here.

We collect the following data –

• Persistent ID
  This is an anonymous, randomly generated sequence of numbers that cannot be traced to you. The login data for which you have given explicit consent is not anonymised and sent in an encrypted fashion to third party systems until you log in on www.bechtle.com.

This data is only used for the purpose of improving our portfolio and optimising our site’s user friendliness. User tracking enables return visitors to be identified without logging in and their behaviour analysed, making it possible to customise content to their requirements.

The data collected via user tracking is passed on to third parties subject to further, explicit consent (see other sections under the item “User profiles and non-functional cookies ” in our privacy policy). Within third-party systems, the anonymised data may be merged with existing data (e.g. registration for newsletters), potentially establishing personal identification.

The collected data are erased as soon as they are no longer needed for the intended purposes, after 28 days. In the event that your data is passed on to third parties, their rules for erasure apply

We use the Google Analytics tool provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland on our website. This tool enables us to analyse how you use our website.

• To do so, the following information is stored: IP address
• Usage data
• Click path
• App updates
• Browser information
• Device information
• JavaScript support
• Visited sites
• Referrer URL
• Downloads
• Flash version
• Location information
• Purchasing activity
• Widget interactions
• Date and time of visit

The legal basis for the processing of your personal data is your consent in accordance with Art. 6 Para. 1 S. 1(a) EU GDPR. You may revoke your consent at any time here. The purpose of processing your personal data by the Google Analytics service is to analyse the interaction of our website visitors with our website. By analysing the data collected, we can optimise our offerings and improve user-friendliness. We delete or anonymise data collected with Google Analytics as soon as they are no longer required for our purposes. This will be the case after 26 months.

This service can forward the data to another country. Please note that this service can transfer data outside of the European Union / European Economic Area to a third country, which does not offer a suitable level of data protection. If transferred to the USA, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. The following is a list of countries to which data is transferred. This can be for various purposes such as for storage or processing. However, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country.

This website uses Google Tag Manager provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. This service enables website tags to be managed via an interface. The tag manager tool itself (that implements tags) is a cookie-free domain which means generally speaking, no cookies are used and no personal data are collected. Google Tag Manager triggers other tags that, in turn, may collect data. Google Tag Manager does not access this data. If you have disabled domains and cookies, this shall also apply to all tracking tags that are implemented with Google Tag Manager.

For more information please visit http://www.google.com/tagmanager/use-policy.html.

Furthermore, Google Tag Manager includes the following sub-services (Eloqua, LinkedIn Insight Tag, Hotjar, Google Ads Remarketing, Google Ads Conversion Tracking, Facebook Pixel). This means that consenting to Google Tag Manager means consenting to all the sub-services (Art. 6 Para. 1 S.1(a) EU GDPR). Your option to revoke consent is described in the individual sub-services. As soon as you object to one sub-service, your objection will automatically apply to all others included within Google Tag Manager.

Within the scope of these services, data may be transferred outside of the European Union / European Economic Area to a third country, which does not offer a suitable level of data protection. If transferred to the USA, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. However, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country.

 

We use the Eloqua service for our online offerings based on your consent pursuant to Art. 6 Para. 1 S. 1(a) EU GDPR, which you can revoke at any time here. Eloqua is a service provided by the Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065, USA, and is used to optimise communication with our customers.

Eloqua saves a permanent cookie on your end device if one does not already exist. If you’ve already visited a website that uses Eloqua, it’s possible that you already have this cookie.

Although the cookie itself does not contain any specific personal information, a personal connection can be subsequently established by linking it to further information in the following ways.

We use the Eloqua cookie to analyse how you use our website so that we can continually improve our internet presence. E-mails sent with the help of Eloqua use tracking technologies. We use this data to determine which topics are of interest to you. To do this, we collect data to find out whether our e-mails are opened and which links you have clicked on. This information is then used to improve the e-mails we send you and the services we provide.

The following data may be collected for this purpose: cookie information, IP address, visited sites plus, when sending e-mails with Eloqua, title, first name, last name and e-mail address.

In some instances, group companies and service providers support Oracle in fulfilling its tasks. Oracle maintains a list of these parties. Oracle transmits your personal data to a service provider or group company outside the European Economic Area. In this case, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. However, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country.

Your data is stored for a period of 25 months in the Oracle Marketing Cloud.

You can find more information on data protection in connection with the use of Eloqua here: Oracle Privacy Policy.

We use the LinkedIn Insight Tag on our website, which is a conversion tracking and retargeting service provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (hereinafter “LinkedIn”). LinkedIn stores and processes information about user behaviour on our website. For this purpose, LinkedIn uses, among other things, cookies that are stored locally in the web browser’s cache on your end device, which enable an analysis of how our website is used. Data on the referrer URL, IP address device and browser information as well as time stamp are collected.

We use LinkedIn Insight Tag for marketing and optimisation purposes, in particular to analyse how our website is used, and to continuously improve individual features, offers and user experience. Through statistical evaluation of user behaviour, we can improve our offerings and make them more interesting for users. The use of LinkedIn Insight Tag is based on your consent (Art. 6 Para. 1 S. 1(a) EU GDPR), which you can revoke at any time here: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out .

Further information on data protection at LinkedIn can be found here:
https://www.linkedin.com/legal/privacy-policy

 

This website uses the web analysis service, Hotjar, provided by Hotjar Ltd. Hotjar Ltd is a European company located in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta.

This tool helps us track movement around our website in heatmaps. making it possible to see how far users scroll and which buttons are most frequently clicked on. This tool also helps to collect feedback from website users Data collected are date and time of your visit, browser information, usage data, your click path, IP address, device operating system, your geographical location, browser language and screen resolution. helping us to make our websites faster and more customer-friendly based on this valuable information. This analysis is based on your consent in accordance with Art. 6, Para. 1 S. 1(a) GDPR, which can be revoked at any time here: https://www.hotjar.com/legal/compliance/opt-out/. When using this tool, we pay particular attention to the protection of your personal data, and so we can only track which buttons you click on and how far you scroll. Areas of websites on which your personal data or that of third parties is displayed are automatically hidden by Hotjar and can therefore not be tracked.
Personal data is stored for 365 days before we delete it.

Further information about Hotjar Ltd. And the Hotjar tool can be found here: https://www.hotjar.com
The Hotjar Ltd. Privacy Policy can be viewed here: https://www.hotjar.com/privacy

On our website, we use the remarketing feature provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). By utilising the remarketing feature, we can present visitors to our website with advertising based on their interests on other websites within the Google advertising network (Google ads in Google search, on YouTube or other websites). In order to do so, the interaction of visitors to our website is analyses to see, for example, which offers the visitor is interested so that the visitor can be shown targeted advertising when visiting other websites. For this purpose, Google stores a number in the browser of users who use certain Google services or visit certain websites within the Google display network. This number, or cookie, is used to collect information on the user’s visits and serves as to uniquely identify a web browser on an end device, but does not identify a person. Within the scope of Google Ads Remarketing, we collect and process the following data: Visited sites, IP address, duration of visit, other information on the use of websites, content related to the visitor’s interests.

The Google tool is used on the basis of your consent pursuant to 6 Para. 1 S. 1(a) EU GDPR. You may revoke your consent at any time here. This only applies to the device and the web browser used on it. Consent must therefore be revoked for every device. When the opt out cookie is deleted, you will be asked once again to consent to data transfer.

You can configure your browser to block adverts from third-party providers or download a plugin, which is available for all standard browsers, here: Https://support.google.com/ads/answer/7395996.. When installed, the plugin will permanently block Google tracking.

Your data are forwarded to Google for analysis. If you have a Google account, the tracking data collected can be linked to this account. Data are transferred to third countries, and so in this case, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. However, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country.

These data collected are erased as soon as they are no longer needed for our purposes. In our case, this means after 24 months.

Further information on Google plus the Google Privacy Policy can be found here:
www.google.com/privacy/ads

 

On our website, we use the Google Ads Conversion Tracking advertising service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). We measure the advertisements you click on from Google Search, Shopping or Display Network sites. When clicking on an advert, a cookie will be stored in your browser which is used to track what happens after you have clicked (conversion tracking). This data helps us to measure the effectiveness of our advertising campaigns. For this purposes the following data are collected: Adverts clicked on, IP address, web inquiry, usage data, cookie ID, date and time of visit, cookie information, error URL, browser language and type.

 

The Google tool is used on the basis of your consent pursuant to 6 Para. 1 S. 1(a) EU GDPR. You may revoke your consent at any time here. This only applies to the device and the web browser used on it. Consent must therefore be revoked for every device. When the opt out cookie is deleted, you will be asked once again to consent to data transfer.

You can configure your browser to block adverts from third-party providers or download a plugin, which is available for all standard browsers, here: Https://support.google.com/ads/answer/7395996.. When installed, the plugin will permanently block Google tracking.

 

Your data are forwarded to Google for analysis. If you have a Google account, the tracking data collected can be linked to this account. Data are transferred to third countries, and so in this case, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. However, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country.

 

These data collected are erased as soon as they are no longer needed for our purposes. In our case, this means after 24 months.

 

Further information on Google plus the Google Privacy Policy can be found here: 
www.google.com/privacy/ads/

This website uses Facebook Pixel provided by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA; or if located within the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland. The legal basis for data processing is your consent (Art. 6 Para. 1 S. 1(a) EU GDPR). You may revoke your consent at anytime here. Pixel allows the behaviour of visitors to the page to be tracked (e.g. information about items viewed) after they have been redirected to a provider’s website by clicking on a Facebook ad.  This enables the effectiveness of Facebook advertising to be evaluated for statistical and market research purposes and means that future advertising measures can be optimised. The data are stored and processed by Facebook so that it can be linked to the user’s profile. Facebook can then use the data for its own advertising purposes in accordance with its Data Usage Policy. The information collected via Pixel can also be used to show interesting advertisements about our offers in your Facebook account.  Information collected via Pixel can also be collated by Facebook and used for their own advertising purposes for the advertising purposes of third parties.  This means, for example, Facebook can infer certain interests from your behaviour on this website and can also use this information to advertise third-party offers. Facebook can also combine the information collected via Pixel with other information collected from other websites and/or in connection with the use of Facebook to save a profile of you. In this case, Facebook collects your Facebook user ID, browser information, usage information, non-sensitive user-defined data, referrer URL, Pixel ID, usage behaviour, viewed advertisements; interactions with adverts services and products; marketing information, viewed content, IP address, device information, marketing campaign success and your geographical location. Facebook Pixel allows your behaviour to be tracked over several sites after a Facebook ad has been viewed or clicked on.  This serves to analyse the effectiveness of Facebook advertising for statistical and market research purposes and can contribute to the optimisation of future marketing measures. If required, Facebook Inc. transfers personal data to the USA. In this case, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. However, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country. Facebook processes data within the scope of the Facebook Data Usage

Policy: https://www.facebook.com/policy. Specific information regarding Facebook Pixel and how it works can be found here:

https://www.facebook.com/business/help/651294705016616.

We use the Facebook Conversions API by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, which is a subsidiary of Facebook Inc. 1601, Willow Road Menlo Park, CA 94025, USA subject to your consent in accordance with Art. 6 Para. 1 a) EU GDPR. You can revoke your consent to Facebook processing your data with effect for the future at any time here.
The Conversions API is an interface used to transfer data about your browsing behaviour on our website to Facebook for analysis purposes. This enables us to track clicks, leads and conversions, and display ads based on your visit to our website.  
Specifically, we collect the following data for transmission via the Conversions API: 
Your Facebook user ID; browser information; usage information; non-sensitive user-defined data; referrer URL; Pixel ID; usage behaviour; viewed advertisements; interactions with adverts, services and products; marketing information; viewed content; IP address; device information; marketing campaign success; transaction details of submitted orders; and your geographical location.
As the collected data are transferred to Facebook, Facebook Inc. may subsequently transfer personal data to the USA. In this case, there is a risk that your data will be processed by US authorities for purposes of control and surveillance, and you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country. To this end, Facebook provides EU standard contract clauses. 
The collected data are erased as soon as they are no longer needed for the intended purposes. This is the case after 24 months.
Facebook processes data within the scope of the Facebook Data Usage Policy: https://en-gb.facebook.com/policy
Specific information regarding the Facebook Conversions API and how it works can be found here: https://en-gb.facebook.com/business/help/2041148702652965?id=818859032317965

On our website, we use the Twitter Ads advertising service provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. We measure the advertisements you click on from Twitter. When clicking on an advert on Twitter a cookie will be stored in your browser, which is used to track what happens after you have clicked (conversion tracking). This data helps us to measure the effectiveness of our advertising campaigns. Through statistical evaluation of user behaviour, we can improve our offerings and make them more interesting for users.

For this purposes the following data are collected: Adverts clicked on, IP address, web inquiry, usage data, cookie ID, date and time of visit, cookie information, error URL, browser language and type.

The Twitter Ads is used on the basis of your consent pursuant to Art. 6 Para. 1 S. 1(a) EU GDPR. You may revoke your consent at any time here. If you choose to opt out, this will apply to the device and browser you are using to do so. You may have to opt out again if you use a different device or browser on your next visit. If you delete the opt-out cookie, you will be prompted once again to consent to your data being transferred.

Your data are forwarded to Twitter for analysis. If you have a Twitter account, the tracking data collected can be linked to this account. As data are being transferred to a third country, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.

The collected data are erased as soon as they are no longer needed for the intended purposes. This is the case after 24 months.

More on information on Twitter and Twitter’s Privacy Policy can be found at https://twitter.com/en/privacy.

 

On our website and during personalised e-mail campaigns, we use the Dynamic Yield service provided by

Dynamic Yield GmbH
c/o MAZARS Tax GmbH
Theodor-Stern-Kai 1
60596 Frankfurt am Main, Germany

Dynamic Yield collects and processes the following data:

• Google Analytics Session ID
• Visitor ID
• Hashed e-mail

This information is transmitted to Dynamic Yield through a combination of Google Tag Manager and a data layer.

We use Dynamic Yield to optimise our website content to give you tailored recommendations, show equivalent products or other content tailored to you to make your visit a more personal experience. Dynamic Yield uses cookies and collects only pseudonymised information related to your activities on our pages. It is, therefore, not possible to make a personal connection. Your IP addresses are anonymised before being saved.

If you have logged on to our website and given your consent, the data collected by Dynamic Yield are added to the corresponding user profile.

Dynamic Yield is used on the basis of your consent pursuant to Art. 6 Para. 1 S. 1(a) EU GDPR, which you can revoke at any time using the cookie settings at the beginning of this Privacy Policy.

A singe user’s data are deleted within seven (7) days of a written request. Furthermore, these data are deleted as soon as the purpose for which they were collected no longer applies.

The Google Analytics service can transfer collected data to another country, including to third countries outside of the European Union or the European Economic Area, which may not offer a suitable level of data protection. Should your data be transferred to a server located in the USA, there is a risk that they will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.

 

On our website, we use the Sentry service provided by Functional Software, Inc. dba Sentry 45 Fremont Street 8th Floor San Francisco, CA 94105, United States of America. The use of this service requires your consent in accordance with Art. 6 Para. 1 S. 1(a) GDPR, which you can withdraw at any time here.

Using Sentry, we are able to analyse your behaviour on our site in order to optimise it and present you with relevant content.

The following data are collected:

• Usage data
• Device information
• IP address
• Error data

The purpose for using Sentry is, therefore, the continuous improvement and development of our website.

The data collected by Sentry will be deleted / anonymised as soon as they are no longer required for the processing purposes. This is the case after 90 days.

For data protection reasons, Sentry is only integrated locally. Data will not be passed on to third parties. https://develop.sentry.dev/self-hosted/

Further information about how Sentry handles your personal data can be found here: https://sentry.io/privacy/

 

We use Dot tags provided by Yahoo EMEA Limited, 5-7 Point Square, North Wall Quay, Dublin 1, Ireland, to gauge the effectiveness of advertising campaigns. If a Bechtle advertising campaign is clicked on within the Yahoo network, the subsequently visited Bechtle domain sub pages are linked with this campaign to measure its effectiveness.

The following data are collected:

• URL
• Referral URL
• IP address
• Browser version
• Operating system
• Device settings
• Location
• Time spent on page
• Frequency page viewed
• App downloads
• Product orders
• Time of visit

The legal basis for the processing of your personal data is your consent in accordance with Art. 6 Para. 1 S. 1(a) EU GDPR. You can withdraw your consent at any time here.

 

We delete or anonymise data collected with Dot-Tag as soon as they are no longer required for our purposes. Data collected by Dot tags are stored in Yahoo EMEA Limited’s systems for no longer than 30 days. Personal data are generally deleted after seven (7) days. IP addresses collected in conjunction with a query are fully anonymised after six (6) months. The segments created from the data, on the other hand, can remain in the system for up to two (2) years. If DOT is initiated, a cookie created and assigned to a user, this will be saved for one (1) year.

 

Please note that this service transfers data collected to third countries outside of the European Union and the European Economic Area, which may not offer a suitable level of data protection. Yahoo EMEA Limited may also transfer personal and other data to the USA. In this case, there is a risk that your data will be processed by US authorities for purposes of control and surveillance, and you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.

 

We use Google Marketing Platform (formerly “Doubleclick”) on our website, which is a tracking tool provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5 Ireland.

The following data are collected:

• Previous user behaviour
• Time of page visit
• Adverts clicked on
• IP address   

The legal basis for the processing of your personal data is your consent in accordance with Art. 6 Para. 1 S. 1(a) EU GDPR. You can withdraw your consent at any time here.

The purpose of processing your personal data is to optimise and personalise our adverts. Cookies are used to deliver relevant adverts to users, improve campaign performance reports and to avoid users seeing the same advert multiple times. Google tracks which adverts are placed in which browser in order to avoid them being shown multiple times. Moreover, the Google Marketing Platform uses cookie IDs to track conversions that result from ad views. This is the case, for example, if a user sees a Google Marketing Platform advert and later visits the advertiser’s website on the same browser and then makes a purchase. According to Google, these cookies do not contain any personal data.

 

The Google Analytics service can transfer collected data to another country, including to third countries outside of the European Union or the European Economic Area, which may not offer a suitable level of data protection. Should your data be transferred to a server located in the USA, there is a risk that they will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.

 

We delete or anonymise data collected soon as they are no longer required for our purposes. This is the case after 12 months.

 

On our websites, we use the tracking service provided by technology and service provider Outbrain, Outbrain Inc., 222 Broadway 19th Floor, New York, NY 10038) This helps us to analyse the effectiveness of Outbrain advertising for statistical and market research purposes and can contribute to the optimisation of future marketing measures.

 

The following data are collected:

• Browser type
• Anonymised IP address
• Universally Unique Identifier (UUID)
• Time stamp
• Referral source
• Fact that conversion (purchase) has taken place  

The legal basis for the processing of your personal data is your consent in accordance with Art. 6 Para. 1 S. 1(a) EU GDPR. You can withdraw your consent at any time here.

 

IP addresses shall be shortened to the last octet for anonymisation.

 

The Google Analytics service can transfer collected data to another country, including to third countries outside of the European Union or the European Economic Area, which may not offer a suitable level of data protection. Should your data be transferred to a server located in the USA, there is a risk that they will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.

Data shall be stored for a period of 90 days.

 

The tool, Ginni - provided by Bechtle AG, Bechtle Platz 1, 74172 Neckarsulm Germany—is used on our website.

By using this tool, it is possible to connect your behaviour (user journey) with our products. Ginni uses related interaction patters to learn which products and / or content pages correlate with each other and, based on the correlations learned, Ginni can recommend products and pages.

In this way, based on your interactions on our website, we can determine which links you clicked on while on your user journey were related to specific products, hence making it possible to see a correlation.

Ginni processed the session ID assigned to you.

The legal basis for this is our legitimate interest in the optimisation of our website and product offering pursuant to Art. 6 Para. 1 S. 1 lit(f) EU GDPR.

Only your current user journey is analysed. However, no recommendations are made directly based on your own visitor and interaction history, but are rather generated based on the behaviour of all website users as a whole.

Data collected via Ginni are not transferred to third parties.

User interaction data required for the learning process are erased at the latest after 90 days.

If you do not agree to the use of Ginni as describes here, you of course have the right to object at any time with effect for the future. In this case, please contact privacy@bechtle.com.

 

Bazaarvoice

We use Bazaarvoice to help our customers make informed choices based on product reviews. To this end, reviews can be both read and submitted to our website. The service is provided by Bazaarvoice, Inc., 10901 Stonelake Blvd. Austin, Texas 78759, USA. with whom we have concluded all contracts required under applicable data protection legislation.

 

The following data are collected when submitting reviews:

• Your name
• Review title
• Star rating
• Your review
• IP address

Furthermore, when a rating is submitted, the IP address and browser information are requested to act as a device fingerprint to ensure the authenticity of the review. Verification is carried out by the service provider, Transunion, with whom we have also concluded all contracts required under applicable data protection legislation.
 

The above-listed data are transmitted to Bazaarvoice once the review has been submitted. The customer automatically receives a confirmation e-mail including a link. By clicking on this, the customer gives Bechtle their consent to use the review, after which it is verified by Bazaarvoice’s sub-provider, Transunion. Once successfully verified, the review is published on bechtle.com as well as on the portals of manufacturers who sell their products through Bechtle.
 

The use of Bazaarvoice requires your consent in accordance with Art. 6 Para. 1 S. 1(a) GDPR, which can be revoked with effect for the future by e-mail to service.bechtle24-de@bechtle.com. Once revoked, your data are deleted and reviews removed from the portals where they have been published.
 

We delete data collected with Bazaarvoice as soon as they are no longer required for our purposes
 

Please note that this service transfers data collected to third countries outside of the European Union and the European Economic Area, which may not offer a suitable level of data protection. If required, Bazaarvoice transfers personal data to the USA. In this case, there is a risk that your data will be processed by US authorities for purposes of control and surveillance, and you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.
 

Further information on data protection at Bazaarvoice can be found here:
Bazaarvoice, Inc.: https://www.bazaarvoice.com/legal/privacy-policy/

 

Ratings and reviews on bechtle.com

Reviews submitted on bechtle.com

Both guests and registered users are welcome to leave reviews on bechtle.com so everyone can share their experience with a product.
Please note that you cannot edit a submitted review. If you’d like to have a comment you wrote removed, simply get in touch and we’ll be happy to assist.

Reviews submitted to other sites

We also share reviews that customers have left on other sites, in particular the respective manufacturers’ own websites. These reviews are labelled ‘Originally published on …’.

Bazaarvoice

Reviews sourced from other sites are provided by Bazaarvoice subject to the Bazaarvoice Authenticity Policy to ensure authentic content. Reviews submitted to the Bazaarvoice network pass through a combination of content moderation and filtering mechanisms to make sure they are genuine, trustworthy reviews from real customers. All published reviews have been validated. For more information, see: https://www.bazaarvoice.com/legal/authenticity-policy/ 

Sorting and filtering reviews

By default, you’ll always see the most recent review first. You can change the sorting or apply filters to see the reviews that are most relevant to you. Reviews for different versions of the same product (e.g. different colour options) are collated and apply to all versions.  
No reviews appear on the product pages for b-stock, customer-exclusive or bundle items. For bundles, you can find reviews for the included items on the respective product pages. The ‘Verified Owner’ badge indicates a verified purchase either on bechtle.com or the website where the review was originally published.
Please note that reviews do not reflect the opinion of Bechtle and we do not endorse nor assume any liability for their content. We also reserve the right to remove reviews from our website at any time without giving a reason. In particular, we will remove reviews that are evidently false, improper or irrelevant (e.g. spam or fake reviews) and/or violate the rights of a third party (e.g. copyrights or personal rights). 

Terms of Use for customer ratings and reviews and/or Q&A services

These Terms of Use govern your conduct associated with the Customer Ratings & Review and/or Q&A services offered by Bechtle AG.

By submitting any content to Bechtle AG, you represent and warrant that:

• you are the sole author and owner of the intellectual property rights thereto;
• you have voluntarily waived all intellectual property rights that you may have to such content;
• all content that you post is accurate;
• you are at least 18 years of age;
• use of the content submitted by you does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you do not submit any content:

• that you know to be false, inaccurate or misleading;
• that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• that violates any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising);
• that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, threatening or harassing to any individual, partnership or corporation;
• for which you were compensated or granted any consideration by any third party;
• that includes any information that references other websites, addresses, e-mail addresses, contact information or phone numbers;
• that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Bechtle AG (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Bechtle a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Bechtle’s sole discretion. Bechtle AG reserves the right to change, condense, delete or refrain from publishing any content on its website that Bechtle AG deems, at its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Bechtle AG does not guarantee that you will have any recourse through Bechtle AG to edit or delete any content you have submitted. Ratings and written comments are generally published within two to four business days. However, Bechtle AG reserves the right to remove or refuse to publish any submission for any reason, so long as this is permitted by law. You acknowledge that you, not Bechtle AG, are responsible for the contents of your submission. No content submitted by you is subject to any obligation of confidentiality on the part of Bechtle AG, its agents, branches and subsidiaries, partners or third-party service providers or their respective directors, officers or employees.

 

On our website, we use Google Maps (API) provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”). To guarantee data protection, Google Maps is disabled when you first enter our website. A direct connection between the Google servers is only established when you enable Google Maps (Consent according to Art. 6 Para. 1 S. 1(a) EU GDPR). You may revoke your consent at any time here. In this way, your data are not immediately transferred to Google as soon as you enter the site.

Google Maps will site your IP address one it has been enabled. This will then generally be transferred to and stored in a Google server located in the USA.

As data are being transferred to a third country, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. However, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country.

 

Further information on the handling of user data

can be found in Google’s Privacy Policy: https://www.google.de/intl/de/policies/privacy/. 

 

In order to display content, Google Fonts will also be downloaded. Your consent thus extends to this service. 

Our website offers you the possibility to find your nearest Bechtle location by stating your current location or using the Google Maps location finder feature (see use of Google Maps). The use of the location finder feature is based on your consent in accordance with Art. 6, Para. 1 S. 1(a) GDPR, which can be revoked at any time here.

 

On our website we embed content in our online offerings, etc. These embeds can, for example, be a YouTube video.  In this case, data are always transferred to the corresponding platform’s server.

This data processing is based on your consent, which can be revoked at any time here.

 

Some content on our website has been embedded using services provided by DemoUp (DemoUp GmbH, Am Treptower Park 28, 12435 Berlin).

In order to play content embedded using DemoUp, we need your consent (Art. 6 Para. 1(a) EU GDPR), which you can give (if you have not already done so within the scope of your cookie selection) via a link next to the video. This allows DemoUp to analyse how often you view a particular video and if you update your shopping basket after playback. By clicking play, you consent to your IP address and your interactions with the video and shopping basket being sent to DemoUp and the provider saving cookies on your system. Data are saved for an indefinite period of time in order to provide historical analytics data (views, etc.) When consent is revoked, your data will be deleted. You may withdraw your consent at any time here.

 

Within the scope of customer experience management, we use the Qualtrics service provided by Qualtrics LLC, 2250 N. University Pkwy, 48-C, Provo, Utah 84604, USA, to carry out customer surveys. The use of Qualtrics requires your consent in accordance with Art. 6 Para. 1 S. 1(a) GDPR, which you can withdraw at any time here.

We use Qualtrics for feedback and market research purposes, in particular to analyse how our website is used, and to continuously improve individual features, offers and user experience. By carrying out customer surveys, we can improve our offerings and make them more interesting for users.

The following data are collected:

• Total Visited Page Count
• Current Page URL
• Site Referrer
• Recorded Site History
• Intercept ID
• Creative ID
• Device Type 
• Customer Type
• Procurement Type
• Shop Country
• External/Internal Customer
• Logged In

Customer surveys are not conducted anonymously, but linked to your Bechtle login’s user account. In this way, we can track and manage which users see which surveys and prevent them from being completed twice. After the survey, we may contact you by phone or e-mail with regard to the survey you completed.

We delete data collected with Qualtrics as soon as they are no longer required for our purposes after 24 months.

Please note that this service transfers data collected to third countries outside of the European Union and the European Economic Area, which may not offer a suitable level of data protection. If required, Qualtrics transfers personal data to the USA. In this case, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.

Further information on data protection at LinkedIn can be found here: https://www.qualtrics.com/privacy-statement/

 

We use the Podigee podcast hosting service by Podigee GmbH, Schlesische Straße 20, 10997 Berlin subject to your consent in accordance with Art. 6 Para. 1 S. 1(a) EU GDPR. Podcasts are either loaded from or transmitted via Podigee.

Podigee processes IP addresses and device information to enable podcast downloads/playback and to determine statistical data such as the number of views. These data are anonymised or pseudonymised before being saved in the Podigee database unless required for the provision of the podcasts.

You can revoke your consent with effect for the future at any time here. Please note that changes in the consent banner settings must be made for each individual end device.

Further information and details on how to opt out can be found in the Podigee Privacy Policy: https://www.podigee.com/en/about/privacy

 

On our website, we use the Bechtle Chatbot, Elisa. This is an application that responds to service requests 24/7 with pre-programmed answers enabling us to provide information related to your questions in a streamlined and uncomplicated manner. In order to be able to deploy the chatbot architecture ourselves, we are supported by the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA and use the following services:

• Azure Cache for Redis (performance optimisation) 
• Front Door and CDN profile (defence against attacks and content distribution)
• Application Insights (measuring system performance and downtimes)

Your data are hosted and processed solely in Microsoft’s European data centres.

In order to interpret the content of the messages and respond, we use the DialogFlow service offered by Google LLC. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google” ). Google DialogFlow is a dialogue-oriented interface for websites, mobile applications, as well as common communications platforms that enable interactions between users and companies. Google DialogFlow is a part of the Google Cloud platform offered by Google. Your input is processed by Google according to the Google Privacy Policy before it is forwarded to our servers.

The Bechtle Chatbot will never ask for nor requires personal data. Users are therefore not identifiable as long as they don’t enter personal data.

The following data are processed: Interaction protocols (e.g. user chats) which are processed on the basis of your consent given according to Art. 6 Para. 1 S. 1(a) EU GDPR, which you can revoke at any time here. Your personal data are processed by the Bechtle Chatbot in order to increase service quality and user friendliness for our website visitors. For this purpose, the the information input is sent to an external server in Frankfurt and evaluated there. The user’s IP address is not forwarded in the process. The data are stored for 30 days. 

We would also like to provide visitors to our website with the option of using the chatbot in other languages. If you have changed the languages settings on our website to a language other than German, your message can be translated. To this end, we use the Google Translate API service provided by Google LLC. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. 

Please note that Google receives access to any text and content entered into the chatbot, but not to your IP address. It will never ask for nor requires personal data. Users are therefore not identifiable as long as they don’t enter personal data. The legal basis for this is your consent (Art. 6 Para. 1 S. 1(a) EU GDPR). 

We use Google Translate for the purposes of making our online offerings accessible to international visitors. We have no influence over the translation of the texts or the related processing of data. In some cases, the translations may be incorrect or contain offensive terms. The texts entered into Google Translate are temporarily saved in order to provide the translation service. 

Use of Google Translate is in accordance with Google’s Privacy Policy and Terms of Use, which can be viewed here.

The Bechtle Chatbot can transfer collected data to another country, including to third countries outside of the European Union or the European Economic Area, which may not offer a suitable level of data protection. Should your data be transferred to a server located in the USA, there is a risk that they will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.
You can find more information on Google Dialogflow here and more information on the security of Google Cloud platform here: Cloud Google Security. Google’s Privacy Policy can be found here.

Further information about Microsoft and its privacy statement can be found here.
Questions related to the service can also be asked via telephone or e-mail.

Social media.

No social plug-ins are enabled on our website.

You’ll find to social media services from Facebook, Twitter, YouTube, Instagram, LinkedIn and Xing on our website. Links to the webpages of these social media providers are recognisable by the respective company logo. When you click on the links, you will be forwarded to our page on the various social media platforms. Clicking on these links creates a connection to the social media providers’ servers, which then receive the information that you have visited our website. Additional data are also transferred to the social media service, for example:

 

• Address of the website where the activated link is located
• Date and time of your visit to the website or link activation
• Information about the browser and operating system used
• IP address

 

If you are already logged in to the social media site at the time the link is activated, the provider may be able to determine your user name and possibly even your real name from the data transferred and assign this information to your personal user account. To prevent this from happening, please make sure you are logged out of your account.

The social media providers’ servers are located in the USA and other countries outside of the European Union. For this reason, data can also be processed by the social media provider in countries outside of the European Union. Please be aware that business in these countries are not subject to the same strict levels of data protection as those who are member states of the European Union.

Please also be aware that we have no influence on the scope, type and purpose of data processing carried out by these social media providers. Further information about the use of your data by the social media platforms embedded on our website can be found in the Privacy Policies of the respective social media provider.

 We also use Twitter’s Click To Tweet feature. Click To Tweet gives us the opportunity to pre-formulate the perfect tweet, which is then embedded in a link on our website. When you click on this link, the pre-formulated tweet is opened in Twitter and can be published. This means it only takes a click of a button to share website content on Twitter. No personal data is transferred during this process.

Our website contains other links to internet sites of other companies, and these links are clearly recognisable as such. We do not have any influence on the content of these sites and cannot, therefore, be held responsible for them. The respective provider or operator is always responsible for the content on the page.

The linked pages were tested for possible legal violations and recognisable infringements at the time at which they were added. No illegal content was detected at the time of creating the links. However, we cannot be expected to continuously check the content of the external websites without specific knowledge of illegal content. Should we be informed of any illegal content on the external sites, we will promptly remove the links.

Individuals under the age of 16 may not submit personal information or a declaration of consent to us without the consent of their legal guardian. We ask parents and legal guardians to actively participate in the online activities and interests of their children.

If you would like to publish images, texts, plans, videos, music etc. on our pages, please be aware that you may be transferring all usage rights to the network, which could ultimately have legal consequences for you if you are not the copyright holder yourself.

Please note that we generally do not use purely automated processes to make a decision.

We have a presence on a range of social media platforms to communicate with registered customers and interested parties and inform them of our offers.

Please be aware that using these platforms and their functions is at your own risk. This is especially the case when using interactive functions such as commenting, sharing and leaving reviews.

We also wish to inform you that your data may be processed outside of the European Union.

Your data may additionally be processed for market research and marketing reasons, meaning, for example, that a user profile may be created based on your usage and interests. As a result, advertising both on and external to the platforms may be activated, which supposedly correspond to your interests. In order for this to happen, cookies are usually saved on your computer. Independently, data that is not collected directly from your end devices may also be stored in the user profiles (especially if you are member of a platform and are logged in).

Moreover, we, as the provider of this information service, collect and process no data from your use of our services.

The processing of users’ personal data is based on our legitimate interest in effectively informing and communicating with users in accordance with Art. 6 Para. 1 S. 1(f) EU GDPR. If a provider asks for your consent to data processing (e.g. by ticking a box or by clicking “confirm”), then processing is lawful in accordance with Art. 6 Para. 1 S. 1(a) and Art. 7 EU GDPR.
 

If you are a member of a social network and do not want your personal data to be collected through our website and linked to your membership data on the respective network, you must:

• sign-out of the network before visiting our website,
• delete cookies stored on your device and
• re-start your browser.

After logging in again, you will once again be recognised by the network as a specific user.

For more detailed information on how data is processed and how you can opt out, please visit the pages of the respective providers listed below.

If you would like to request information or exercise your rights as a user, this can be done most effectively directly with the providers themselves as only they have direct access to user data and can therefore take appropriate action and provide information. If you do have any problems, you can of course contact us.

• Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) - Privacy policy: https://www.facebook.com/about/privacy/,
  Opt out: https://www.facebook.com/settings?tab=ads and https://www.youronlinechoices.com,.
• Google / YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) – Privacy Policy:  https://policies.google.com/privacy,
  Opt out: https://adssettings.google.com/authenticated,
• Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) - Privacy policy / Opt out: https://instagram.com/about/legal/privacy/.
• Twitter (Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA) - Privacy policy: https://twitter.com/de/privacy,
  Opt out: https://twitter.com/personalization,.
• LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland) – Privacy policy https://www.linkedin.com/legal/privacy-policy ,
  Opt out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out,
• Xing (XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany) - Privacy policy / Opt out: https://privacy.xing.com/de/datenschutzerklaerung.