Bechtle Cisco Lifecycle Service.

Your fast IT helper.

Digital transformation, new ways of working, cyber attacks: IT departments are facing a wide range of challenges that are growing rapidly. New technologies and trends, which hardly anyone can keep track of, are flooding the market. Internal IT departments are reaching their limits here. It is therefore all the more important for companies to have a trustworthy partner at their side who can take the pressure off them, support them in implementing the latest technologies and offer first-class service.

As one of the leading providers in the IT industry, Cisco helps companies to master change and also to handle complex IT infrastructures with devices and software from different manufacturers. Bechtle and Cisco are a strong team here: as a Cisco Gold Partner in all architectures (network, data centre, collaboration and security), Bechtle is Cisco Master certified and holds the CX specialisation for particularly high-quality and fast support and advice. For you, this means that you can rely on comprehensive lifecycle services and receive fast and competent help when needed. This relieves the burden on your IT department and keeps your business running.

Bechtle Cisco Lifecycle Service ensures smooth, secure and prioritised service for your network infrastructure. Our service technicians, services and service processes have been successfully externally audited. With Bechtle Cisco Lifecycle Service, we ensure prioritised case handling and a 30-minute response time.

Open a ticket.

Send your support request using our form.

Our advantages at a glance.

Prioritised case handling.

30-minute response time.

Support: multi-vendor solution deployment.

Separate escalation management.

Asset reporting.

Recording and planning change.

As a reliable service partner, we offer you the following services:

Bechtle Cisco Lifecycle Service.

Available SLA:

8 x 5 x NBD
8 x 7 x NCD
24 x 7 x 4
24 x 7 x 2
24 x 7 SWSS

All SLA are also available with a hardware replacement by an on-site technician (on-site).

Services:

Bechtle – single point of contact in German and English.
Centralised support in a Cisco product and multi-vendor solution.
30-minute response time.
Software provision.
Troubleshooting by Bechtle.
Hardware delivery within the SLA.
System recovery (within the SLA after troubleshooting and hardware delivery).
Support with multi-vendor faults.
Provision of service asset reports.
Prioritised escalation management.
Recording and planning change management.

Available locations: European Union, Norway, Switzerland and the United Kingdom

Prioritised case handling.

We want to satisfy you and offer you the best support. Your company does not stand still and technical problems affect your business. That is why our support units are trained to process your request efficiently and to offer you a quick and effective solution. This means that you can get back to work quickly and concentrate on your business – we make sure that your IT is up and running.

We are there for you around the clock. Our prioritised ticket process, with a guaranteed response time of 30 minutes, ensures that you receive the support you need as quickly as possible.

Separate ticket escalation management.

Our separate ticket and escalation management system is part of our comprehensive support solutions.

The aim is to restore IT services as quickly as possible in the event of unplanned interruptions. Furthermore, we provide support in coordination with the responsible service units to isolate the causes of faults and subsequently rectify them. Our technical experts have extensive knowledge and experience in a range of technical fields. We work closely together to ensure that your ticket is always in the right place and that you receive immediate assistance.

Multi-vendor solution deployment.

If, during troubleshooting, we discover that the fault is being caused by a third-party component, we will support you in troubleshooting with the manufacturer.
This requires active manufacturer contracts for the components involved, which you provide if necessary. Since coordination with other manufacturers can be challenging, Bechtle provides support for joint communication. After opening the manufacturer ticket, we also contact Cisco and the expert teams.

Asset Reporting.

Our service offers asset reporting that provides you with an overview of your service contracts. For many customers, it is important to keep track of services and durations. Asset reporting provides a basis for your next IT investments and necessary service extensions. You receive transparent data about your services.

Change-Management.

Our support team is always up to date with the latest technology and receives continuous training. Our expert teams support you in recording and planning change processes in your IT infrastructure. The aim is to professionally record, check and, if necessary, subsequently implement change requests for the components under contract in a defined time frame. We take a holistic approach and consider your entire IT infrastructure (consulting service).

Your success is our ultimate goal.

Our customers' success is our top priority. That's why we work with Cisco to get the best out of your products and services. We offer you a wide range of resources and tools to help you achieve your business goals.

With Cisco Customer Success, we offer you continuous support and guidance – so that you are always working with the latest technology. We provide training, certification and regular updates. This way, you can benefit from the full range of solutions you use.

Our extensive network of partners and experts is always on hand to provide you with the best possible support. We are always at your disposal with our network. We solve your challenges as quickly as possible, answer your questions and ensure that you always have a positive experience with Cisco solutions.

Cisco Customer Success

Have questions? We’ll be happy to help you find what you need.

Get in touch with your account manager:

Durim Sela

Send e-mail

Downloads.

Bechtle Cisco Service Portfolio Flyer.

Download (pdf)

Bechtle Cisco Lifecycle Service Flyer.

Download (pdf)

Instructions for contract allocation.

Download (pdf)

At a glance. Bechtle Cisco service packages.

Download (pdf)

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