The Centre Patronal wanted to develop a new partnership for the supply and deployment of its workstations, as their existing IT infrastructure no longer met their needs and was no longer satisfactory in terms of both managed and after-sales services. Around 400 workstations were to be replaced, with the aim of providing each employee with a new, modern, upgradeable device that met the needs of each user profile. What‘s more, our client wanted to put each employee at the centre of the choice of new machines, so we worked with them to present all the machines that could be selected.
The solution.
After studying the specifications, we initiated and maintained ongoing discussions to find and propose the most appropriate solution. Once the equipment had been selected, we put in place the process needed to coordinate the purchase of the machines through to delivery, including the staging of each machine.
„We wanted to put the employee at the centre of the selection process, so everyone was able to see the machines selected by different manufacturers and rate them. 100% of the employees gave their opinion, and we completed the process by setting up a SharePoint communication site presenting the various stages of the project. Everyone felt involved, which we were able to measure via the traceability system set up on our dedicated site,“ explains Jonathan Magne.
„We were aware of Bechtle‘s experience in this type of project, and their teams were able to put their skills at our disposal and share their know-how with us. This sharing of experience is one of Bechtle‘s great strengths, enabling us to get a made-to-measure service. Whatever our requirements, even when they were outside the scope of the project, all our requests were dealt with in terms of solutions,“ says Jonathan Magne.
The Bechtle teams are very attentive to our needs and were able to put their experience to good use on our project while taking into account our requirements and requests. Their agility, flexibility and the fact that together we were always able to think in terms of solutions meant that this large-scale project was a success for the Centre Patronal.
Jonathan Magne, Head of IT support and operations
Benefits.
A large-scale project that has brought many benefits to our customer. The implementation of a homogeneous IT infrastructure, enabling processes to be automated and the user experience to be optimised. „Thanks to this project, we now enjoy a number of advantages. Bechtle‘s tailor-made solution has enabled us to optimise the user experience. We‘ve had excellent internal feedback, which we‘ve been able to measure, and performance has also improved. What‘s more, we haven‘t encountered any problems with the transfer of user profiles and haven‘t suffered any loss of data,“ says Jonathan Magne.
„One of the main advantages of working on this project with the Bechtle teams was the relationship with the supplier. The strong partnership between Bechtle and Dell Technologies, combined with the know-how of Bechtle‘s experts, enabled us to benefit from a tailor-made solution, to take advantage of general services for our machines, and to have access to reparability solutions that saved us precious time. As a result, we have also been able to optimise our processes and adapt the performance of our machines to our business needs. The experience and know-how of the Bechtle teams and the availability of perfectly mastered tools such as Microsoft‘s Booking platform were real assets during this deployment. The Bechtle experts supported the project as if they were part of our company,“ says Jonathan Magne.
„Finally, for our IT team, this project is synonymous with optimising the value added to their activities. There is now a lot of optimisation of actions linked to the workplace, leaving time to devote to value-added actions. We‘ve moved from a ‚start-up‘ style of management, with no automation, to an automated deployment service. What‘s more, we benefit from a real Dell product lifecycle, backed up by a support service that enables us to be more proactive than reactive. All this is complemented by the acquisition of peripherals adapted to our new machines and to the needs of our users, offering greater compatibility and an unrivalled quality of accessories at an extremely competitive cost. As a result, we‘re experiencing far fewer incidents, and we‘re seeing the benefits at operational level. We‘ve also gained in time and performance, which we measure through the performance of trouble shooting,“ concludes Jonathan Magne.
Partners.
