Bechtle is the market leader in the ISG Provider Lens™ 2024 for the Microsoft Partner Ecosystem in Switzerland.

The ISG Provider Lens™ Report from global market research and consulting firm Information Services Group (ISG) examines the leading companies in Microsoft's partner ecosystem year after year.
The study provides ratings of service providers and is the only one of its kind to combine data-driven research and market analysis with practical experience and observation.

"Bechtle's high CX scores show that customers are extremely satisfied with the company's services. Customers particularly value the talent and collaborative approach to working with clients. Bechtle's deep expertise in Managed Digital Workplace Services and effective management of the Microsoft technology ecosystem have enabled customers to successfully transform their businesses."

Heiko Henkes, Director & Principal Analyst, ISG Provider Lens.

Bechtle's customers rate the company above average in terms of the six pillars of the corporate CX. The satisfaction scores for each of the six pillars are above the industry average, as shown in Figure 1.

Customers are most satisfied with the way Bechtle delivers its services, particularly its ability to provide highly qualified resources. On average, customers were also very satisfied with Bechtle's ability to ensure uninterrupted services and minimal downtime, thus ensuring business continuity and flexibility for their customers.

In their response to the ISG Voice of Customer (VoC) survey, customers praised Bechtle's openness to constructive criticism from its customers.

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Bechtle achieved the following positions:

Leader position in the Managed Services for Azure quadrant.

This quadrant evaluates managed public cloud service providers that offer professional and managed services that complement Azure's integrated capabilities and functionalities, including IaaS and PaaS.

Rising star position in the Microsoft 365 Services quadrant.

This quadrant evaluates service providers that support companies with the introduction, integration, and ongoing operation of Microsoft 365 – the SaaS-based productivity suite from Microsoft.

Find out more about the results of the ISG Provider Lens™ 2024 here:

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Managed Services for Azure.

Concepts for consulting and operation of cloud environments - also with own tools:

The consulting offer includes, among other things, an Azure Operations Assessment and advice on the selection of management tools. For selected industries, Bechtle offers its own tools for accelerated transformation to the Azure Cloud.

The topics covered by the service organisation include, for example, the configuration and operation of the Azure environment, the monitoring of resources and their maintenance, and the optimisation of Azure workloads. Bechtle brings the necessary know-how to the table. Customers are accompanied through the entire transformation and application modernisation project.

Microsoft 365 Services.

Bechtle Schweiz addresses regulatory challenges with industry-specific cloud solutions, e.g. for the healthcare and financial sectors, sets the highest security standards and offers strategic advice for customised cloud strategies.

With the convincing concept, their comprehensive technology competence and the trusting cooperation, we have experienced Bechtle as a competent and reliable partner. The decision to migrate to Azure was exactly the right one for HRM Systems.

Georg Hartmann, CEO, HRM Systems

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