Bechtle Help Centre.
Shipping and delivery
Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.
From the time the delivery of the products is dispatched, it usually takes 24 to 48 hours.
You can see applicable shipping costs in your basket when you are logged in to your account.
If the carrier provides tracking information, you can see this in the order details. In your user account, find the order under 'Orders' or 'Delivery notes'. Then click on 'Options' and select 'Track order' .
You can see details for each consignment in your order, including the carrier, products and quantities they contain. To open the carrier's tracking website, just click on the consignment no.
Unfortunately, we cannot provide tracking information in all cases.
You can find your shipping addresses under the heading 'Addresses & Payment' in your account. You can add, modify or delete addresses as required.
Yes. Authorised users can add new invoice and shipping addresses as required. Check 'can manage addresses and cost centres' in the user type.
You can find an overview of your delivery notes under the heading 'Products & Purchasing' in your account. You may choose to save delivery notes as a CSV file via the 'Options' drop-down list.
In the 'Returns' section of your account, you can notify us if your order was damaged in transit. We will approve your request for a return promptly and send you a return note.
It is not currently possible to order products for scheduled deliveries.
We do not currently offer deliveries to overseas addresses.
If you have any questions, feel free to get in touch via the blue advice bar at the bottom of the screen.
We currently only offer standard shipping online. If you would like a forward delivery with a guaranteed delivery time, please contact us using the blue advice bar at the bottom right of the screen.
Please track your shipment in the online shop. You can find the parcel shop on the website of the carrier. Please note: when collecting a parcel, please remember to take an official form of identification
Yes! This service is available on the GLS website (see “Where can I find my consignment number / tracking”). For heavy-goods deliveries, please get in touch with your account manager or contact us via the blue advice bar at the bottom right of the screen.
You have 2 options:
On the notification card left for you by the GLS delivery agent after the first delivery attempt, you will find the Track ID. You can use this Track ID to check the available delivery options and select one accordingly or print out a parcel pick up authorisation.
The GLS pickup authorisation option may not be available in all countries.
If you are not at home, the parcel delivery agent will try to get a neighbour to sign for delivery of the parcel. In this case, GLS will leave a notification card with detailed information. Please note that certain services (types of parcel) can only be delivered in person, for example delivery only on presentation of an official photo ID.
You can issue another person with the authorisation to pick up your parcel for you. This authorisation can be found on the back of our notification card. The authorised person must bring the authorisation and a valid form of ID.
Unfortunately, you cannot change the delivery time. If you are only present at your delivery address to a limited time, you can also choose an alternative delivery, e.g. to the nearest parcel shop.
Only accept deliveries in perfect condition.
Before signing for a delivery, it is important that you check the packages and/or pallets for dents, tears, damp patches, etc. and note any damage on the delivery receipt or hand scanner (e.g. packaging damaged).
If in doubt, refuse to accept the parcel.
If the package and the goods are damaged, please document this in the form of pictures and contact us immediately. The transport damage must be reported to the transport service provider within 24 hours.
Before you acknowledge receipt, it is important that you check parcels and/or pallets for dented, torn, soaked spots, etc. and note the damage on the receipt or hand scanner (e.g. packaging damaged).
In case of doubt, it is better to refuse acceptance.
In the 'Returns' section of your account, you can notify us if your order was damaged in transit. We will approve your request for a return promptly and send you a return note.
Please inform us of the correct delivery address. In consultation with us, you can change your delivery address. For this purpose, please inform us of the correct address, a local contact person and a telephone number. Additional costs may be incurred for this.
Please check that the address has been entered correctly and that it matches with the recipient.
When entering private addresses, make sure that the recipient matches the postal address.
If the address is correct, please contact your account manager or contact us via the blue advice bar at the bottom right of the screen.
By clicking on the tracking link, you will be able to view the expected delivery data and the shipment’s current status. If tracking is not available, please see “Shipment cannot be tracked”
We will be happy to check for you whether notification is possible. Please contact us for this purpose.
In the rare case that the expected delivery date cannot be met, your order will typically arrive no more than one or two days later. If the delivery has not been carried out, please contact us.
Please get in touch with your account manager or contact us via the blue advice bar at the bottom right of the screen.
Please get in touch with your account manager or contact us via the blue advice bar at the bottom right of the screen.
You have the possibility to choose an alternative delivery from the following:
Delivery to a GLS ParcelShop, delivery on another day, delivery to another address, or self-collection from a GLS depot.
Please note that depending on the service booked (parcel type), the alternatives are only available to a limited extent. See also our Help Centre topics about parking permit, changing the delivery address/day, delivery to a GLS ParcelShop and self-collection at the GLS depot.
Find answers by topics.
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Where you can find your order history, track, cancel or modify current orders, and set order limits for users.
Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.
Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.
Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.
All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.
All the functions your shopping basket offers explained.
Need to return a product? Find out how here.
All the ways to get in touch with us for personal advice and things to know about our online advice service.