Questions? Find the answers in our Help Centre.
Contact
Bechtle Helpcenter

Bechtle Help Centre.

Contact

All the ways to get in touch with us for personal advice and things to know about our online advice service.

If you have an account manager, their contact details can be found under Information and ‘Contact’ > ‘Contact’ > ‘Account manager’. You can also get in touch with us via the blue advice bar at the bottom right. We are happy to help you with any questions you may have by phone or chat. Of course, you are welcome to send us a message at any time and we’ll be sure to get back to you Monday to Friday within 24 hours.
Our online advice agents provide quick answers to any questions you may have free of charge.
We have advice agents standing by from our Customer Service and Recruiting teams to answer any questions you may have about our portfolio or a career with us.
We are committed to protecting your personal data. For details, please read our Privacy Policy.
During business hours, we are happy to help you with any questions you may have by phone or chat. You can find the blue advice bar at the bottom right. Simply click on the chat bubble, enter your e-mail and tell us what your question is about. An advice agent will be with you shortly. Alternatively, you are welcome to send us a message at any time and we'll be sure to get back to you Monday to Friday within 24 hours.
Any questions you have about our portfolio or pursuing a career with us, send them to our advice agents and they'll be happy to help.
Find answers by topics.
General

What type of content does our platform offer and who can shop at Bechtle.

Orders

Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.

Products

Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.

Payment

Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.

Contact

All the ways to get in touch with us for personal advice and things to know about our online advice service.