HP Active Care.

 

Looking for excellent PC services and support and to optimise online IT time for your enterprise or home setup while accelerating troubleshooting for HP devices? Then HP’s “HP Active CarePack” is for you. HP Active Care enables you and your employees to work undisturbed at the office and at home. Thanks to predictive device status analytics, technical remote support and a troubleshooting service with next business day onsite response, your security is threefold. As soon as the software detects a problem it automatically generates a support case. Proactive device analytics keeps IT informed on the status of individual PCs in your fleet.

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The benefits of HP Active Care.

  • Reduce downtimes thanks to fast response times
  • Single point of contact from opening a ticket to closure
  • Keep PCs up and running at all locations
  • Comply with custom service requirements
  • Prevent nasty surprises
  • Easy onsite support from qualified experts

Highlights of HP Active Care compared to the Next Business Day Care pack.

HP TechPulse* supported analytics, including:

  • Inventory and status monitoring
  • Dashboard with analyses and reports
  • Predictive analytics

Remote diagnostics and support.

Onsite hardware support.

Access to highly qualified employees from HP remote support.

What is HP TechPulse*?

HP TechPulse* is an automated platform with billions of data points that delivers world-class services through meaningful insights. This platform provides with you a central unit for insights into status, error messages and devices repairs.

Hardware inventory:

On the dashboard you can find detailed hardware information on the registered devices (model, type, serial number and other device information) as well as device registration history of .

Hardware status

The status shows you individual performance indicators that are not being met (battery, hard drive and thermal status as well as pending critical BIOS updates)

Hardware status

The status shows you individual performance indicators that are not being met (battery, hard drive and thermal status as well as pending critical BIOS updates)

Status of heat generation, battery and hard drive –

The HP TechPulse dashboard shows you the status on heat generation, battery and hard drive. If any problems arise, a ticket will be created. You don’t have to do anything and HP support will order the necessary spare parts.

Limitations of HP TechPulse services –

One restriction is that automatic tickets are only opened for hard drives and battery errors. All other services are supported,via telephone, e-mail or chat, depending on your region.

Limitations of HP TechPulse services –

One restriction is that automatic tickets are only opened for hard drives and battery errors. All other services are supported,via telephone, e-mail or chat, depending on your region.

Comparison of carepacks

 
HP 3Y OSS Notebook Care Pack
HP 3-year Active Care + OSS
SKU U4414E U02KRE
Service type On-site service Extended on site service
Service level 9 x 5 24 x 7
Included service: Working hours, spare parts, hotline support

Working hours, spare parts, hotline support

Central point of contact from opening a ticket to closing

Predictive analytics, proactive ticket creation in the event of repairs

 

FAQ –
Frequently asked questions regarding HP Active Care.

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