HP Active Care.
Looking for excellent PC services and support and to optimise online IT time for your enterprise or home setup while accelerating troubleshooting for HP devices? Then HP’s “HP Active CarePack” is for you. HP Active Care enables you and your employees to work undisturbed at the office and at home. Thanks to predictive device status analytics, technical remote support and a troubleshooting service with next business day onsite response, your security is threefold. As soon as the software detects a problem it automatically generates a support case. Proactive device analytics keeps IT informed on the status of individual PCs in your fleet.
The benefits of HP Active Care.
- Reduce downtimes thanks to fast response times
- Single point of contact from opening a ticket to closure
- Keep PCs up and running at all locations
- Comply with custom service requirements
- Prevent nasty surprises
- Easy onsite support from qualified experts
Highlights of HP Active Care compared to the Next Business Day Care pack.
HP TechPulse* supported analytics, including:
- Inventory and status monitoring
- Dashboard with analyses and reports
- Predictive analytics
Remote diagnostics and support.
Onsite hardware support.
Access to highly qualified employees from HP remote support.
What is HP TechPulse*?
HP TechPulse* is an automated platform with billions of data points that delivers world-class services through meaningful insights. This platform provides with you a central unit for insights into status, error messages and devices repairs.
Comparison of carepacks
HP 3Y OSS Notebook Care Pack
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HP 3-year Active Care + OSS
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SKU | U4414E | U02KRE |
Service type | On-site service | Extended on site service |
Service level | 9 x 5 | 24 x 7 |
Included service: | Working hours, spare parts, hotline support |
Working hours, spare parts, hotline support Central point of contact from opening a ticket to closing Predictive analytics, proactive ticket creation in the event of repairs |