Questions? Find the answers in our Help Centre.
Orders
Bechtle Helpcenter

Bechtle Help Centre.

Orders

Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

You can find your orders under the heading 'Products & Purchasing' in your account. You can see the details and current status of each order.
You can see the current status of all your orders in your user account. Your order can have one of these statuses: Processing: We have received and are now processing your order. Delayed: The carrier has informed us that the previously announced delivery date cannot be met. You can see the new delivery date in the order details. In transit: Your order or a partial delivery is on its way to you. For details, please refer to the tracking information. Complete: Your order has been delivered.
Yes. You have granular control over who can spend how much per order or individual item. Simply set a maximum per-order and per-product price for each user in their user type.
If you have submitted an order by mistake, you can still cancel the order within 10 minutes. Simply open the order and select 'Cancel order' from the 'Options' drop-down list.
Find answers by topics.
General

What type of content does our platform offer and who can shop at Bechtle.

Orders

Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.

Products

Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.

Payment

Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.

Contact

All the ways to get in touch with us for personal advice and things to know about our online advice service.