I guess I should first point out that I am or was until about 10 months ago an IT manager myself. I spent 20 years in companies of all shapes of sizes and that before you feel rage at my indignation, I should also point out that I now spend my life on the other side of the table. As a pre-sales specialist, and after taking a raft of accreditations, I realise that I never stood a chance in keeping up when life was always around keeping the infrastructure on, the projects being delivered and balancing the need for more with a reducing (or static) budget.