The best service for the best hardware
For Your Business.
Due to the development of hardware, software and operating system as a holistic solution, Apple products work ideally together. With the AppleCare Professional support products you receive service and support from Apple experts—professional support for more efficient business processes.
With this scheme, companies can speak to Apple’s experienced technical support workers 12 hours a day, seven days a week by phone. This allows for resources to be planned more efficiently, reaction times be improved and training costs be reduced. The plan includes the support of two technical contacts named by the company for one year.
- Extensive support for your IT helpdesk
- Infinite problem solving, diagnostics and solution of problems at device level.
- Coverage of Apple hardware, software and settings
- Coverage on enterprise level available
AppleCare OS Support is a one-year agreement to provide IT departments with support to integrate and manage Apple hardware and software in various technical environments. Together with AppleCare+ or an AppleCare Protection Plan, AppleCare OS Support offers a holistic technical support and hardware protection solution for SMEs and educational institutions needing enterprise-level support for their Apple deployments.
AppleCare OS Support comes in three levels:
Select.
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Covers up to 10 enterprise‑level incidents. Four-hour response for high-priority issues, 12 hours a day, 7 days a week |
Preferred.
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Covers an unlimited number of enterprise-level incidents. Two-hour response for high-priority issues, 12 hours a day, 7 days a week. An AppleCare account manager is also assigned to your organisation. |
Alliance.
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Covers an unlimited number of enterprise-level incidents across multiple locations. One-hour response for high-priority issues, 24/7. This plan includes an on-site review by an Apple technical support engineer. |
AppleCare OS Support is a one-year agreement to provide IT departments with support to integrate and manage Apple hardware and software in various technical environments. Together with AppleCare+ or an AppleCare Protection Plan, AppleCare OS Support offers a holistic technical support and hardware protection solution for SMEs and educational institutions needing enterprise-level support for their Apple deployments.
AppleCare OS Support comes in three levels:
Select.
|
Preferred.
|
Alliance.
|
Covers up to 10 enterprise‑level incidents. Four-hour response for high-priority issues, 12 hours a day, 7 days a week |
Covers an unlimited number of enterprise-level incidents. Two-hour response for high-priority issues, 12 hours a day, 7 days a week. An AppleCare account manager is also assigned to your organisation. |
Covers an unlimited number of enterprise-level incidents across multiple locations. One-hour response for high-priority issues, 24/7. This plan includes an on-site review by an Apple technical support engineer. |
The Apple Care for Enterprise Support contract combines technical support for your Apple users and hardware service options. This enables a primary on-site service and 24/7 support, so that your end users are always ready to work.
Coverage for every Mac, iPhone and iPad.
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Device repair or replacement.
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Global on-site hardware service.
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End user support.
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IT department support.
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- AppleCare for Enterprise is available in volume-based price categories from 200, 1,000 and 5,000 covered devices
- Devices can be repaired or exchanged for any reason unless they have been lost or stolen
- AppleCare for Enterprise can be added to previously bought, qualified Apple devices
- Additional IT support is available with the purchase of AppleCare OS Support
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