The best service for the best hardware

with service and support from Apple experts.
For Your Business.

Due to the development of hardware, software and operating system as a holistic solution, Apple products work ideally together. With the AppleCare Professional support products you receive service and support from Apple experts—professional support for more efficient business processes.

There are support offers for individuals, helpdesks and IT departments

Apple Care Help Desk Support

Apple Care OS Support

Apple Care for Enterprise

Apple Care Help Desk Support

For helpdesks: Qualified support for technical staff.

With this scheme, companies can speak to Apple’s experienced technical support workers 12 hours a day, seven days a week by phone. This allows for resources to be planned more efficiently, reaction times be improved and training costs be reduced. The plan includes the support of two technical contacts named by the company for one year.

Extensive support for your IT helpdesk
Infinite problem solving, diagnostics and solution of problems at device level.
Coverage of Apple hardware, software and settings
Coverage on enterprise level available

Apple Care OS Support

For IT departments: Three support levels for integration, migration and service operation.

AppleCare OS Support is a one-year agreement to provide IT departments with support to integrate and manage Apple hardware and software in various technical environments. Together with AppleCare+ or an AppleCare Protection Plan, AppleCare OS Support offers a holistic technical support and hardware protection solution for SMEs and educational institutions needing enterprise-level support for their Apple deployments.

AppleCare OS Support comes in three levels:

Select.

Covers up to 10 enterprise‑level incidents. Four-hour response for high-priority issues, 12 hours a day, 7 days a week

Preferred.

Covers an unlimited number of enterprise-level incidents. Two-hour response for high-priority issues, 12 hours a day, 7 days a week. An AppleCare account manager is also assigned to your organisation.

Alliance.

Covers an unlimited number of enterprise-level incidents across multiple locations. One-hour response for high-priority issues, 24/7. This plan includes an on-site review by an Apple technical support engineer.

AppleCare OS Support is a one-year agreement to provide IT departments with support to integrate and manage Apple hardware and software in various technical environments. Together with AppleCare+ or an AppleCare Protection Plan, AppleCare OS Support offers a holistic technical support and hardware protection solution for SMEs and educational institutions needing enterprise-level support for their Apple deployments.

AppleCare OS Support comes in three levels:

Select.	Preferred.	Alliance.
Covers up to 10 enterprise‑level incidents. Four-hour response for high-priority issues, 12 hours a day, 7 days a week	Covers an unlimited number of enterprise-level incidents. Two-hour response for high-priority issues, 12 hours a day, 7 days a week. An AppleCare account manager is also assigned to your organisation.	Covers an unlimited number of enterprise-level incidents across multiple locations. One-hour response for high-priority issues, 24/7. This plan includes an on-site review by an Apple technical support engineer.

Apple Care for Enterprise

For business: Excellent IT support and repairs for the whole team.

The Apple Care for Enterprise Support contract combines technical support for your Apple users and hardware service options. This enables a primary on-site service and 24/7 support, so that your end users are always ready to work.

Coverage for every Mac, iPhone and iPad.

Flexible service options, priority on-site services, and as fast as next-business-day device repair or replacement.
iPhone 24 or 36 months
iPad 24, 36 or 48 months
Mac: 36 or 48 months

Device repair or replacement.

Repair or exchange of up to 10 per cent of your iOS and iPad OS devices, or up to 4 per cent of your covered Mac computers for any reason.

Global on-site hardware service.

On-site service for all covered Apple hardware products from the next business day.

End user support.

Round the clock priority access to Apple support
Support in local language during business hours

IT department support.

One incident of IT department–level support each year
Available 24/7, high priority problem response time – 1 hour
Mobile device management (MDM), security and provisioning technologies
Access to the AppleCare Enterprise Portal to report incidents and review account activity.

More information.

AppleCare for Enterprise is available in volume-based price categories from 200, 1,000 and 5,000 covered devices
Devices can be repaired or exchanged for any reason unless they have been lost or stolen
AppleCare for Enterprise can be added to previously bought, qualified Apple devices
Additional IT support is available with the purchase of AppleCare OS Support

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