Bechtle Help Centre.
What can I do when my order was damaged in transit?
If the package and the goods are damaged, please document this in the form of pictures and contact us immediately. The transport damage must be reported to the transport service provider within 24 hours.
Before you acknowledge receipt, it is important that you check parcels and/or pallets for dented, torn, soaked spots, etc. and note the damage on the receipt or hand scanner (e.g. packaging damaged).
In case of doubt, it is better to refuse acceptance.
In the 'Returns' section of your account, you can notify us if your order was damaged in transit. We will approve your request for a return promptly and send you a return note.
What type of content does our platform offer and who can shop at Bechtle.
Where you can find your order history, track, cancel or modify current orders, and set order limits for users.
Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.
Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.
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All the functions your shopping basket offers explained.
Need to return a product? Find out how here.
All the ways to get in touch with us for personal advice and things to know about our online advice service.