Level up with IT Service Management.

ServiceNow^® IT Service Management solutions give companies real-time insights and control of their IT costs, processes, and tools by consolidating systems and leveraging a cloud-based platform to create a consistent IT infrastructure through IT services. This eliminates barriers between individual solutions that would hinder interactivity. Easy automation of service management tasks adds further efficiency and transparency.

All IT services and processes can be managed through a single, user-friendly service portal. Virtual task boards enable managers to easily route and track tickets, prioritise and assign tasks with drag-and-drop simplicity, as well as automate recurring setup tasks. What’s more, the service portal works with all mobile end devices for seamless productivity. Updates are automatically pushed to the individual cloud platforms at no extra cost so you always have the latest features at your disposal. In a nutshell, ServiceNow^® and Bechtle deliver speedy collaboration while making life easier for your IT.

IT Service Management features.

• Incident Management
• Problem Management
• Change and Release Management
• Benchmark
• Asset Management
• Knowledge Management

Be proactive with IT Operations Management.

Want to turn your IT from a reactive problem solver into a proactive asset that can detect and defuse issues long before they affect your business? Then ServiceNow^®’s IT Operations Management solution is for you. It provides rapid communication across your entire organisation by seamlessly connecting people, information, and processes. This enables IT managers to better understand and manage dependencies and processes that exist between IT resources. Potential issues and disruptions can be identified and pinpointed early on and their effects contained to bring service downtime to an absolute minimum. No hiccup goes unnoticed. The system continuously monitors the health of your IT infrastructure and operational data, and also determines the root cause of failures, as well as the best approach to resolve them. Its automation capabilities let you streamline IT monitoring and troubleshooting even more for considerable gains in business flexibility.

IT Operations Management features.

• Discovery
• Event Management
• Operational Intelligence
• Service Mapping
• Cloud Management
• Configuration Management Database (CMDB)

Unlock profits with IT Business Management.

Running a corporate IT environment means allocating costs and resources in ways that maximise value and efficiency—an integral component of any business decision. The reality, however, is that evolving business processes are often insufficiently communicated to IT managers, which leaves them unable to make the most of the assets they have. IT Business Management helps resolve this imbalance and align IT investments with core business decisions. As a result, companies are able to leverage an extremely transparent project and application portfolio, gain insight into the costs of IT services, and manage demand and resources to optimally distribute their budget. Decision makers can readily see where money is going and where it is needed to turn IT into an effective business driver.

IT Business Management features.

• Project Portfolio Management
• Demand Management
• Resource Management
• Agile Development
• Application Portfolio Management

Cover all bases with Security Operations.

ServiceNow^® Security Operations enables IT managers to orchestrate IT security and quickly respond to incidents and vulnerabilities. Built-in threat intelligence means precautions can adapt based on existing threats and compromising software to respond with bolstered defences.

Efficiently control who can access which data and use intelligent workflows, automation, and orchestration capabilities to expedite security and prioritise and assign tasks. Service metrics help you track and optimise service delivery across your entire security team.

Security Operations features.

• Security Incident Response
• Vulnerability Response
• Trusted Security Circles
• Threat Intelligence
• Performance Analytics
• Event Management
• Orchestration